About Realaml

Realaml is a global AML and KYC technology platform helping regulated firms meet their compliance obligations quickly and confidently.

Founded in 2019, Realaml supports more than 1,500 clients worldwide, with team members based across four countries. Our platform is trusted by law firms, conveyancers, property professionals, and other regulated businesses that require audit-ready identity and AML workflows.

We provide the world’s independently ranked #1 liveness technology, delivering market-leading identity verification accuracy while remaining low cost and pay-per-use. Our technology is designed to work inside existing workflows, not replace them.

In Australia, Realaml is helping firms prepare for AUSTRAC Tranche 2 AML reforms by combining KYC, VOI, liveness, screening, and AML risk workflows into a single platform with no contracts or lock-in.

We receive strong inbound demand from firms that need to move fast. Execution, responsiveness, and follow-through are critical to how we win.

The role

You are the operational engine of Realaml’s revenue funnel.

This is a full-time employee role focused on lead execution, follow-up, and trial activation. You are the first point of contact for inbound leads, an active outbound caller, and the owner of post-demo follow-up through trial activation and escalation.

Your job is simple to define and hard to do well:

Follow up every lead, demo, and trial promptly, professionally, and persistently during standard business hours until there is a clear next step
When follow-up is done well, deals progress and close
When follow-up is not done well, deals stall

This is not a strategy role. It is a high-ownership execution role. Cold calling and structured follow-up are core parts of the job.

What you will do

Lead and demo execution

Respond to inbound leads promptly during agreed working hours
Cold call targeted prospect lists provided by the company
Follow up leads until a demo is booked or a clear outcome is reached
Qualify prospects using a defined script
Book demos directly onto founder calendars
Follow up no-shows and stalled prospects
Respond to inbound messages via email and chat tools
Escalate high-intent leads according to defined criteria

Post-demo and trial follow-ups

Own post-demo follow-up to maintain momentum after each demo
Send demo recordings, trial links, and AUSTRAC readiness assets on the same business day
Support trial activation and first successful verification
Treat trials as a high-intent signal rather than another demo
Use checklists, trial credits, and clear next steps to reduce time-to-value
Execute defined follow-up cadences based on trial engagement
Follow up inactive or stalled trials until activation or a clear outcome

Trial monitoring and escalation

Monitor trial usage signals, including first verification, usage volume, trial credits used, and admin invites
Run low-touch follow-ups using automated sequences
Escalate mid and high-intent trials to Sales or Customer Success when thresholds are met
Provide clean handoff context, including notes, usage signals, and firm intent

CRM and execution hygiene

Keep CRM records accurate and up to date
Log calls, emails, notes, and outcomes correctly
Maintain clean handoffs between SDR, Sales, and Customer Success
Work toward defined activity, follow-up, and activation targets
Ensure no lead, demo attendee, or trial user is left unattended

Tools and systems

You will use modern cloud-based tools, including:

Slack for internal communication
Gmail for high-volume email follow-up
Intercom or similar tools for inbound lead handling
CRM systems for logging calls, notes, and follow-ups
Diallers and calendar booking tools

You will be supported to learn our systems and expectations during onboarding.

What success looks like

Fast, consistent response times during agreed working hours
Strong daily call and follow-up activity
Consistent demo bookings
Healthy demo-to-trial activation rates
Timely escalation of high-intent trials
Clean, reliable CRM data

Performance is reviewed regularly using transparent activity and outcome metrics.

Who this role is for

This role suits someone who is:

Early-career or junior-level in sales, operations, or customer-facing roles
Comfortable being on the phone as a core part of their role
Organised, reliable, and detail-oriented
Coachable and open to direct feedback
Motivated by clear targets and accountability

Backgrounds that work well

Junior SDR or sales assistant
Legal admin or operations coordinator
Customer support transitioning into sales
Call centre or outbound sales experience

Who this role is not for

Senior sales professionals
Former founders seeking strategic or leadership roles
Anyone uncomfortable with cold calling
Anyone seeking loosely defined responsibilities or minimal structure

Compensation

Full-time employment with a base salary that meets or exceeds applicable award requirements
Performance-based bonus paid in addition to base salary
Bonus targets tied to activity, follow-ups, demo bookings, and trial activation
Clear pathway to progress into senior SDR or account roles for strong performers

How to apply

To apply, include a short note explaining:

Why you are comfortable with cold calling
Why this role fits your current experience level
An example of persistence paying off in a previous role

Realaml

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