Job Title: B2B Sales Support Administrator

Salary: £25,000 – £30,000 (depending on experience)

Location: NW1, North London

Hybrid working: 4 days in the office, 1 day from home

Company Description

A dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences.

Job Purpose:

As a Sales Support Administrator, you will provide essential administrative support to the UK sales team, ensuring diligence, efficiency, and clear communication. You will be a key touchpoint for customers, managing the sales administration function and contributing to its ongoing improvement.

Key Responsibilities:

Sales Administration: Process orders, handle back orders, and support customer interactions, identifying opportunities to cross-sell and up-sell. A strong knowledge of the product catalogue is essential.
Customer Service: Deliver exceptional customer service by responding promptly and knowledgeably to customer queries, ensuring their needs are met or exceeded. Follow up on new orders to enhance customer experience and retention.
Chargeback Management: Minimise customer chargebacks by understanding and adhering to customer delivery standards, recording and learning from chargeback incidents, and disputing erroneous claims when necessary.
Technical Expertise: Gain a thorough understanding of all sales administration processes, making improvements where needed. Set up and manage supplier portals for new customers and ensure they operate smoothly.
Customer Research: Research and develop deep insights into both new and existing customers to identify opportunities and market trends.
Marketplace Monitoring: Ensure company details, product listings, and pricing are up-to-date and accurately reflect the brand on wholesale marketplaces. Process marketplace orders and provide customer service support.
Sales Team Support: Assist the sales team by managing communications, highlighting important issues, and sharing successes and positive feedback.
Frontline Communication: Handle inbound calls and emails, resolving customer inquiries where possible, and directing others to the appropriate team members.
Trade Show Support: Provide logistical support before, during, and after trade shows, including sample preparation, pricing, and processing of show orders.
Office Management: Ensure office supplies, including packing materials and stationery, are well-stocked and maintained.

Core Values:

Admin Plus+: Beyond basic tasks, actively engage with customers, enhancing their experience and helping generate new sales opportunities.
Customer-Centric Approach: Always aim to exceed customer expectations with prompt, thoughtful service.
Efficiency & Margin Protection: Ensure adherence to customer requirements to avoid unnecessary costs and ensure profitability.
Teamwork & Communication: Support your colleagues and contribute to a collaborative and positive work environment.
Embrace Fun: Bring creativity and enjoyment into your daily tasks and customer interactions, aligning with the company's fun, dynamic ethos.

Requirements:

Previous experience in a similar sales support or administrative role.
Excellent communication and organisational skills.
Strong customer service orientation with an eye for detail.
Ability to manage multiple tasks efficiently and work within deadlines.
Proactive mindset, always looking for ways to improve processes.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys being a vital part of a sales team!

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