About the Role

We are looking for a high-ownership Program Manager to drive ground-level operations and cross-functional business initiatives. The role requires someone who can work closely with business and operations teams, understand on-ground challenges, identify gaps, and drive solutions through to execution.

The ideal candidate is an operator and problem-solver who is comfortable moving between data, people, processes, and field execution.

Key Responsibilities

Ground Operations & Execution

Drive day-to-day execution of critical operational initiatives across locations and business functions.
Work closely with ground teams to understand operational challenges and resolve execution gaps.
Monitor field-level performance, productivity, and process adherence.
Identify bottlenecks and implement practical solutions to improve operational efficiency.
Conduct regular field visits and work directly with teams on the ground.

Strategic Program Management

Own and drive cross-functional business initiatives from planning to execution.
Coordinate with Business Development, Supply Chain, Finance, Product, and Operations teams.
Define timelines, owners, and success metrics and ensure timely closure.

Business Diagnostics & Insights

Analyze operational data and field-level performance to identify gaps and opportunities.
Conduct root-cause analysis and recommend actionable solutions.
Build dashboards and trackers to monitor operational performance.

New Initiatives & Pilots

Support the launch and execution of new business initiatives, pilots, and geo-expansions.
Manage pilots from initial planning through execution, measurement, and handover.
Work closely with ground teams to validate processes and ensure smooth implementation.

Cross-Functional Execution

Act as a bridge between leadership, business teams, and ground operations.
Drive stakeholders without formal authority and ensure accountability for deliverables.
Follow up on action items and ensure operational issues are resolved within defined timelines.

Leadership Reporting

Prepare concise business updates, operational dashboards, and performance reports.
Highlight key operational challenges, trends, and improvement areas to leadership.

Role Requirements

2–5 years of experience in Operations, Business Operations, Program Management, or Project Management.
Strong exposure to ground-level / field operations and execution.
Fluency in Tamil and strong understanding of Tamil Nadu geography are mandatory.
Willingness to travel extensively across Tamil Nadu and work closely with field teams.
Experience in a startup, scale-up, or fast-paced business environment preferred.
Strong problem-solving, analytical, and stakeholder management skills.
High ownership, bias for action, and ability to work in ambiguous environments.

What Makes a Great Fit

Hands-on operator: Comfortable being on the ground and solving problems firsthand.
Problem solver: Can quickly identify root causes and drive practical solutions.
Execution focused: Ensures plans translate into measurable outcomes.
People oriented: Can effectively work with ground teams and multiple stakeholders.
High ownership: Takes responsibility for getting things done, not just coordinating.

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Program Manager – Business Operations