RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a Sr. Business and Program Operations Manager, Sales Operations to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.

Overview:
As the Senior Business & Program Operations Manager for the Community Powered Growth (CPG) team, you will play a pivotal role in scaling and enhancing our community program. This role requires strong capabilities in go-to-market strategies, sales methodologies, and managing day-to-day business priorities. You will work cross-functionally with multiple teams, leading strategic programs, and developing training and content that supports the team’s growth initiatives. This position will report directly to the Director of Program and Business Operations.

Responsibilities include but are not limited to:

Analyze marketplace dynamics within the community program and provide insights, reports, and action plans to inform leadership decisions.
Proactively identify opportunities for improvement and conduct root cause analyses to address program challenges.
Support cross-functional teams by coaching, facilitating, and providing the tools and training necessary to meet program targets.
Monitor the effectiveness of initiatives in the field and recommend data-driven enhancements.
Translate program risks and opportunities into solutions by improving processes and workflows across teams.

Required Knowledge, Skills, and Abilities:

10-15 years of experience in consulting, project management, or business operations/analytics, ideally in a dynamic, entrepreneurial setting.
Exceptional written and verbal communication skills, with the ability to present complex information clearly to all levels of the organization.
Strong analytical and problem-solving skills with a proven ability to influence stakeholders using both qualitative and quantitative data.
Ability to manage both detailed execution and high-level strategic thinking.
Experience working with cross-functional teams to prioritize and achieve project goals.
Excellent organizational skills, attention to detail, and the ability to document processes and decisions effectively.
Proven experience in implementing and scaling initiatives across globally distributed teams.
Proficiency in tools such as SQL, Excel, Google Docs, Salesforce CRM, and other operational technology solutions.

Compensation range for position is $ 145,000 – 154,000 DOE.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.

About Us:
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.

Visit http://www.redcloudconsulting.com/ for more info.
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Sr. Business and Program Operations Manager, Sales Operations