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Employer: JiViSa Wellness

Position: Sales Operations Executive

Years of Experience: up to 3 years

Community Location: Dehradun

Employment Type: Full-Time

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Company Overview (https://mckinleyrice.com/)

McKinley Rice is not just a company; it's a dynamic community, the next evolutionary step in the world of professional development. Spiritually, we're a hub where individuals and companies converge to unleash their full potential. Organizationally, we are a conglomerate composed of various entities, each contributing to the larger narrative of global excellence.

Redrob by McKinley Rice: The Next Frontier in Professional Development

Propelled by a substantial 4-million-dollar pre-seed investment from top venture capitalists in Korea, Redrob emerges as McKinley Rice's latest venture, marking a new chapter in its expansion. Proudly introducing Redrob—a groundbreaking AI platform—we're set to redefine professional development.

Going beyond traditional academic measures, Redrob embodies our commitment to nurturing talents and bridging the gap between industry demands and professionals' aspirations. Fueled by our funded growth, we're poised to revolutionize recruitment and assessments, ensuring candidates are not just academically proficient but also industry-ready.

Redrob is the cornerstone of our vision to catalyze the formation of A-grade teams for organizations. Through seamless recruitment processes, we aim to be the indispensable right hand, facilitating the creation of high-caliber teams that surpass industry standards.

Know JiViSa Wellness

JiViSa Wellness is a holistic health and wellness brand rooted in the pristine Himalayas, committed to addressing modern lifestyle challenges with authenticity and care. The brand's guiding philosophy emphasizes integrity, ensuring that every product is crafted with the same level of quality and safety that one would offer to their own family. JiViSa's approach is built on three core principles: Authentic Himalayan sourcing, holistic craftsmanship, and conscious responsibility.

In addition to its commitment to health and wellness, JiViSa Wellness takes social responsibility seriously. A portion of the brand's sales directly supports the financial empowerment of women in Uttarakhand, offering training and employment opportunities to uplift local communities. Through its thoughtful practices and dedication to quality, JiViSa Wellness stands as a trusted name in the holistic health space.

How to become a part of JiViSa Wellness and enjoy the benefits:

❖ Step 1: Fill in the application form and register via RedRob.

❖ Step 2: Clear the interview process.

❖ Step 3: Be a part of the team at JiViSa Wellness!

About the role: As a Sales Operations Support professional, you will play a key role in assisting the sales team with essential administrative and operational tasks. Your responsibilities will include managing inventory, overseeing warehouse operations, coordinating logistics, and ensuring accurate reporting and documentation. You'll also be instrumental in maintaining customer satisfaction by ensuring timely order fulfillment and promptly resolving service-related issues.

Expectations from you:

Roles and responsibilities

Inventory Management: Ensure inventory accuracy, conduct cycle counts, manage stock levels, and update inventory across ecommerce platforms.
Warehouse Operations: Oversee receiving, storage, order fulfillment, material handling, and shipment processes using E-commerce panels.
Logistics Coordination: Coordinate shipping, schedule deliveries, and manage returns and reverse logistics.
Reporting & Documentation: Generate operational reports, maintain warehouse transaction records, and prepare for audits.
Customer Service: Address customer inquiries, improve service levels, and ensure timely and accurate order fulfillment.

Additional Responsibilities

Sales Administration: Assist with sales administrative tasks such as preparing sales reports, maintaining customer databases
Customer Communication: Interact with customers via phone, email, or in-person to address inquiries, provide product information, resolve issues, and assist with order status updates
Sales Support Materials: Assist in the creation and maintenance of sales support materials such as collaterals, presentations, product catalogs, sales collateral, and training materials
Product Knowledge: Develop a solid understanding of the company's products or services, features, benefits, and competitive advantages
Process Improvement: Identify opportunities for process improvement and automation within the operations and support sales function. Propose and implement solutions to enhance sales support efficiency, accuracy, and customer satisfaction

Skills and Qualifications

Strong organizational and administrative skills
Excellent written and verbal communication skills
Attention to detail and accuracy in data entry and record-keeping. Well Adept with Microsoft excel.
Proficiency in using CRM and OMS softwares and Microsoft Office applications
Ability to multitask and prioritize tasks effectively
Customer-focused approach and ability to build positive relationships
Analytical and problem-solving skills
Team player with the ability to collaborate and work well with cross-functional teams
Sales or customer service experience is a plus
Knowledge of ecommerce sales processes and principles is beneficial

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