Sales Operations & CRM Administrator - (competitive salary)

We are looking for a highly organised and proactive Sales Operations & CRM Administrator to support the growth of RVS Refuse Vehicle Solutions.

This role sits at the heart of our commercial function and is responsible for maintaining the accuracy of our CRM, supporting sales reporting, coordinating pipeline management, and ensuring our sales and marketing teams have the information they need to perform effectively.

The successful candidate will play a key role in helping us build a more data-driven, process-led commercial operation. This is an excellent opportunity for someone who enjoys systems, organisation, reporting and continuous improvement, with the potential to develop into a broader Commercial Operations or Go-To-Market (GTM) role over time.

Key Responsibilities

· CRM & Data Management

o Maintain and continuously improve CRM data quality and integrity.

o Ensure customer, contact and opportunity records are accurate and up to date.

o Support CRM development, user adoption and process compliance.

o Assist with system improvements, automation and workflow development.

· Sales Pipeline & Reporting

o Own the administration and governance of the sales pipeline.

o Produce weekly and monthly sales and pipeline reports.

o Track key commercial KPIs and identify gaps or inconsistencies.

o Support forecasting, opportunity tracking and management reporting.

· Sales Operations Support

o Prepare quotations, customer documentation and sales administration.

o Coordinate follow-up activity and ensure actions are completed.

o Support customer account reviews and commercial planning activities.

o Act as a central point of coordination between sales, marketing, operations and finance.

· Marketing & Commercial Support

o Assist with lead management and campaign tracking.

o Support the reporting of marketing activity and lead generation performance.

· Help develop processes that improve customer engagement and commercial effectiveness.

What We're Looking For

Essential

· Experience in sales administration, commercial administration, sales support or CRM administration.

· Strong organisational skills and attention to detail.

· Experience using CRM systems and Microsoft Excel.

· Ability to produce accurate reports and manage data effectively.

· Excellent communication skills and a proactive approach.

Desirable

· Experience with HubSpot or similar CRM platforms.

· Experience within engineering, manufacturing, automotive, fleet or industrial sectors.

· Interest in sales operations, CRM strategy, process improvement or commercial systems.

· Exposure to marketing, lead management or customer journey processes.

Development Opportunity

This role offers genuine progression opportunities as RVS continues to grow. The successful candidate will have the opportunity to develop skills in CRM management, sales operations, reporting, automation, commercial systems and broader go-to-market activities, creating a pathway into future Commercial Operations or CRM leadership roles.

Work Location: In person

Refuse Vehicle Solutions Ltd

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Sales Operations & CRM Administrator