JOB DESCRIPTION:

The Manager, Sales Operations is directly responsible for developing and maintaining the go-to-market strategy. The Manager will interface across the company to develop and maintain best practices that deliver a unique value proposition to customers and achieve a competitive advantage. This role will focus on supporting sales efforts to ensure operational best practices and continuous improvement initiatives and creating business analytics capabilities to ensure data-driven decision-making to propel the company's growth.

RESPONSIBILITIES: This list of responsibilities is not all-inclusive and may be expanded to include other duties relating to compliance as deemed necessary from time to time.

Ability to maintain, support, and grow client-facing relationships through data insights.
Collaborate with leadership to develop a blueprint for strategic initiatives
Oversee business analytics to provide client and company performance against SLAs
Responsible for tracking and monthly review of client scorecards, including performance, on-time delivery, escalations, claims, and goodwill.
Partner with team leaders to identify and implement improvements to streamline operations and identify opportunities for sales process improvements.
Partner with the VP of Business Operations to report to leadership on trends, opportunities, and wins/losses.
Manage and provide direction on CRM strategy, vision, and execution to ensure data integrity and automated reporting tools.
Serve as primary system administrator for CRM tool
Work with management to identify and track benchmarks, KPM and process reviews
Develop, maintain, and share best practices to drive synergies across the business.
Establish supplier playbook and client onboarding program.

CORE COMPETENCIES:

Servant leader traits with a willingness to roll up your sleeves and walk side-by-side with the team.
Customer relationship management skills, project management, financial management, and operational process improvement
Ability to create solutions around stakeholder requirements, review contracts, and create supporting collaborations.
Excellent analytical, decision-making, and prioritizing skills with the ability to seek alternative solutions to complications and problems.
Demonstrates an aptitude for learning quickly, retaining information, and the ability to coach, mentor, and train peers as well as new team members in all aspects of logistics processes and procedures
Must have the ability to display calmness under pressure and respond to stressful customer situations in a calm and methodical manner
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.
Responds with a sense of urgency and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements
A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure
Provide a positive and effective work environment
Commits to organizational goals and objectives

EXPERIENCE:

Bachelor’s degree preferred
Minimum 3-5 years’ experience in sales operations
Strong analytic skills and advanced Microsoft Excel skills
Proficiency with Sales Force and data analysis
Salesforce.com admin certification a plus
Proven customer-facing skills with demonstrated experience in building relationships and credibility
Strong analytical and problem-solving skills
Ability to use any BI tool is a plus
Ability to interface with management at all levels
Ability to streamline and implement new structures and roles that create speed and efficiency and support rapidly changing business demands.

WORKING CONDITIONS:

Remote or Hybrid role
PHYSICAL DEMANDS: Minimal physical effort required, with or without accommodation, regarding walking, sitting, standing, and manual dexterity for keyboarding. Keen on auditory, visual, and verbal skills.
MENTAL DEMANDS: Ability to prioritize multiple duties and adapt quickly to changing needs. Ability to function well under conditions of high volume and stress.

OUR CULTURE

We work in a close, team environment. We love the moto “team work makes the dream work.” We pride ourselves on working together to always provide Real.Personal.Service
We have a casual work environment where jeans, tees, and tennis shoes are encouraged
Regular company events focused around team building including team lunches, holiday parties, and birthday celebrations
Hybrid in office and at home work schedules to promote a healthy work/life balance
Generous paid holidays and paid days off that increase with sonority in the company
Full benefits including medical, dental and vision insurance as well as 401K with company matching
We live by the “work hard, play hard” mentality

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Work from home

Schedule:

Monday to Friday

Work Location: Hybrid remote in Indianapolis, IN 46290

Reindeer Logistics

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Sales Operations Manager