Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: We exist to forge relationships between companies and communities.

We are seeking a highly motivated and detail-oriented Sr. Sales Operations Analyst to join our dynamic team at Reputation.com. This role is designed for an individual who thrives in optimizing sales operations and driving efficiency across our global teams. The successful candidate will be responsible for supporting account allocation, improving sales processes, developing key metrics, and assisting with Salesforce administration among other duties. Working closely with sales representatives, leadership, and various departments, this role demands a proactive approach to enhancing sales performance and operational efficiency.

Responsibilities

Account Allocation Support: Assist in aligning sales representatives with accounts based on compensation plans and designated territories.
Process Optimization: Identify and support enhancements to key sales processes to boost efficiency and performance.
Feedback Implementation: Collaborate with sales teams to refine sales processes and structures.
Metrics and Reporting: Assist in developing and distributing key metrics, providing insights into sales performance and operational efficiency.
Salesforce Administration Support: Test fixes, propose new features and functions, collaborate with the Salesforce administration & business operations team to make sure implementations achieve goals.
Cross-Departmental Collaboration: Work with various departments to optimize workflows and tool utilization.
Technology Management: Assist in overseeing and evaluating sales technologies, ensuring effective integration and usage.
Data Quality Management: Assist in auditing and resolving data issues, maintaining high data quality standards.
Performance Improvement: Assist in identifying opportunities for improving performance in sales & related functions.

Requirements

Educational Background: BA/BS degree.
Experience: 3-5 years of experience in Sales Operations or a related field.
Analytical Skills: Proficiency in analyzing data sets and presenting actionable insights.
Technical Expertise: Must have advanced Excel skills. Experience manipulating datasets & designing dashboards in both Domo & Salesforce, as well as basic understanding of Salesforce architecture, design principles, and development is a plus.
Organizational Skills: Strong ability to prioritize, communicate, and manage tasks efficiently.
Adaptability: Flexible and fast learner, capable of adjusting to changing environments.
Communication Skills: Excellent listening, verbal, and written communication skills.
Team Collaboration: Ability to work effectively within a team and across multiple departments.
Interest in Sales and Technology: Keen interest in leveraging technology to enhance sales processes.

Join our team at Reputation.com and play a key role in driving our sales operations to new heights. If you're passionate about leveraging technology to enhance sales processes and thrive in a fast-paced, collaborative environment, we'd love to hear from you.

When You Join Reputation, You Can Expect

Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.

Our Employees Say It Best

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our Employees Highlight Our

Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”
Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.”
Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, We Believe In

Diversity: Embracing a culture that values uniqueness.
Inclusion: Inviting diverse groups to take part in company life.
Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO
Paid company holidays
4 company provided, “Recharge Days”, which are wellness days off for the entire company
Several active Employee Resource Groups (ERG’s) to help foster inclusion and community
Employee Assistance Program
Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
Fetch Pet Insurance
401K
Health, dental and vision insurance
Paid maternity leave
Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

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Sr. Sales Operations Analyst