About Resilia

Resilia is a fast growing, venture backed, mission-driven SaaS startup powering a digital transformation in the nonprofit sector. Our mission is to strengthen nonprofit capacity and help grantors scale impact through data-driven technology solutions. Resilia’s three SaaS-based products help nonprofits achieve tax exempt status, build capacity in pursuit of becoming high performing organizations, while enabling corporations and foundations to support nonprofits beyond grant awards. As a company, Resilia was named 2022 Best Tech Startup in New Orleans, Rising Star on the 2020 Forbes Cloud 100 list, VentureBeat's Companies to Watch list and Sevetri Wilson, Resilia’s Founder and CEO, has been recognized in Inc Magazine's 100 Women Building America's Most Innovative Companies and Pitchbook's top Black Tech Leaders list. The company recently closed a historic Series B raise: the $35 million round will fuel growth and impact for the company’s 15,000+ nonprofit users, and marks the largest single VC raise ever by a solo Black female-founded tech company. For more information visit resilia.com.

This position will be based remotely and will work EST hours; occasional travel to Resilia’s New Orleans or New York offices may be required.

Opportunity

Every nonprofit is unique and so are their capacity needs. Yet they find it difficult to access capacity building solutions that meet them where they are. Resilia’s mission is to strengthen and uplift nonprofit organizations by elevating their stories, driving advocacy efforts, and prioritizing those that are underserved through long-term capacity building. We serve nonprofits, foundations, corporations, governments, and other grantmakers, centered on trust-based philanthropy principles and meeting changemakers where they are.

Resilia’s three Software-as-a-Services products are designed with a human touch.

Nonprofit Formation - Empowers brand-new nonprofits to achieve tax exempt status while enabling annual compliance.
Nonprofit Platform - Provides capacity building support in fundraising, board management, program management and the collection of data.
Funder Program - Sponsored by grantmakers (foundations, governments, corporations), nonprofits are able to build mission-facing and back office capacity in a manner that best suits them. Resilia’s Funder Program meets nonprofits where they are through a combination of an online platform, 1:1 nonprofit coaching and peer-to-peer learning.

With a first-to-market solution and a team of builders with extensive startup, nonprofit, and corporate experiences, Resilia is well poised to democratize technology in order to solve some of the social good sector’s biggest legacy challenges, while redefining the notion of technology for good.

About The Role

Resilia’s Institutional Partnerships team is the key revenue & impact driver for the company and supports our mission by enabling the adoption of the Funder Program by grantmaking foundations, corporations, cities and as an outcome, nonprofits.

The Sales Operations Manager role is an integral part of the Institutional Partnerships team and will be responsible for managing sales data, reporting sales performance, and extending sales enablement support. You will support Account Executives in forging new partnerships with Foundations & Corporations by enabling them to sell more efficiently by providing strategic direction and optimizing team operations. This role will report to the Senior Manager, Revenue Enablement.

What You Will Do

Manage, analyze, and summarize weekly and monthly sales data to optimize for team performance
Optimize and implement technologies to educate and support the sales team
Pricing and Contract Support to enable the sales team with high-quality proposals and contracts
Collaborate with sales management to develop and execute sales operations methods and processes
Support Account Executives with research-based outbound sales strategies to identify and engage potential partners
Conduct research on mission-aligned organizations and create prospect lists
Ability to work cross-functionally and drive project outcomes with BDRs, Account Executives, Research, Customer Success, Marketing, & Senior Leadership teams.
Maintain accurate data integrity in CRM platform (Hubspot)

Qualifications

3+ years of experience preferably in sales operations
Exceptional ability to apply data analytics skills to support the sales team. A data analytics exercise will be required.
Analytical and detail-oriented mindset
Strong project management skills and a drive for results
High-quality communication and presentation skills
Ability to work independently as well as part of a team
Previous experience with CRM systems
Previous experience at a SaaS company

About You

Persistent pursuit of quality outputs and outcomes
Solid work ethic: you are a self-starter who is highly motivated to produce exceptional results
Ability to be scrappy and thrive in a fast paced environment.
Positive, inquisitive approach to giving and receiving feedback. You are a lifelong learner and believe in continuous skill development.
Natural ability to build trust and relationships with internal stakeholders in an authentic manner.
Eternal optimist with a knack for seeing opportunities in challenging situations
Positive attitude with a willingness to go the extra mile for our Account Executives
Team player who is willing to collaborate closely with colleagues

Compensation & Benefits

Why Resilia? Resilia powers the people changing the world.

Resilia is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation and fun. We are proud to offer competitive salary commensurate with experience and excellent benefits including unlimited PTO, medical, dental, vision and life insurance, a 401k program, mental health support, a healthcare advocate, short-term disability, and commuter benefits, with potential for equity stake in a fast growing company.

Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

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Sales Operations Manager