About the Role

As our sales and operations manager, you’ll be at the heart of our boutique’s operations, seamlessly blending leadership, sales, and service excellence. This role is perfect for a hands-on professional who thrives in a high-touch, client-focused environment. You’ll lead our sales efforts, elevate the client journey, and ensure the smooth day-to-day running of the clinic, all while mentoring a team dedicated to making every client feel valued.

Key Responsibilities:

Sales & Customer Experience

Serve as the lead sales associate, delivering personalized eyewear consultations to help clients find frames that align with their vision and unique style.
Drive sales of high-end eyewear products priced at $1000+, leveraging your exceptional sales skills and fashion expertise to exceed targets.
Create and maintain an exceptional client journey, ensuring every interaction feels thoughtful, seamless, and genuinely memorable.
Build lasting relationships through follow-ups, client care, and proactive communication.
Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for additional sales.
Guide and train the team in luxury sales techniques and customer service to consistently exceed expectations.
A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
Primary point of contact for technical eyewear troubleshooting

Operations & Team Leadership

Oversee the day-to-day operations of the boutique, from scheduling and inventory to ensuring workflows align with our high standards.
Collaborate with the optometrist and team to refine strategies that enhance revenue, efficiency, and client satisfaction.
Lead and support the team, fostering a positive, collaborative environment rooted in Respect Eyecare’s values.
Monitor key performance metrics, providing regular coaching and feedback to ensure the team consistently meets or exceeds goals.
Lead monthly strategic store merchandising and product placement to enhance the customer experience, optimize sales opportunities, and maintain the brand’s luxury aesthetic.
Oversee sales representative meetings from highly sought-after independent eyewear brands to hand-select products for our store inventory management, including tracking stock levels, analyzing sales trends, and leading strategic product purchasing to ensure a curated selection that aligns with customer demand and business goals.
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
Partner with all employees in the store to maintain a collaborative work environment

What We’re Looking For

A proven professional with a minimum of 2 years in sales, customer service, inventory management, and operations, in an optical/optometric setting
Exceptional interpersonal and communication skills, with a talent for making clients feel confident, valued, and cared for.
Highly organized and detail-oriented, with the ability to multitask and adapt in a fast-paced environment.
A flair for style and an appreciation for high-quality, handcrafted products that reflect individuality and craftsmanship.
Proven track record of successful sales generation, building and developing client relations
Results-driven and customer focused
A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
Strong communication skills (verbal, in person, via email, SMS, etc.)
Proficient computer knowledge (MS Word, Excel and Outlook)

Why Join Respect Eyecare?

A competitive compensation package consisting of a base salary plus commission, rewarding your sales achievements and incentivizing top performance.
Thrive in a supportive, collaborative workplace that values your growth and contributions.
Be part of a growing boutique that’s redefining the luxury eyecare experience in Calgary.
The chance to work with the most coveted high-end eyewear brands and help clients discover their signature style in an exclusive setting.
Merchandising and purchasing of inventory to ensure our collection reflects the latest trends and meets the needs of our discerning clientele.
Work in a beautiful, relaxing space where excellence is celebrated, but pretension is left at the door.
You’ll have the opportunity to earn these benefits based on tenure, commitment, and performance including:
Paid sick days
Health benefits for long-term team members.
Earn family & friends free eye exam vouchers
Annual complimentary eyewear, with value increasing based on tenure and sales performance.

Job Type: Full-time

Pay: $48,000.00-$68,000.00 per year

Additional pay:

Bonus pay
Commission pay

Benefits:

Extended health care
Paid time off
Store discount
Vision care

Flexible language requirement:

French not required

Schedule:

Day shift

Application question(s):

Our sales associates are expected to meet weekly and monthly sales targets. Are you comfortable working with structured sales goals and commission-based earnings? (Yes/No – If no, this role may not be the right fit.)

Experience:

Optical: 2 years (required)

Licence/Certification:

Registered Optican license (preferred)

Work Location: In person

Expected start date: 2025-04-08

Respect Eyecare

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