ReviewPoint Operations Manager/Product Manager

What is ReviewPoint?

Think of your favorite local business. Odds are, you haven’t written them an online review and you wouldn’t be alone. In fact, only 5-10% of customers leave reviews but, when asked, almost 70% of customers do. Since most small businesses don’t understand the effect that online reviews and an accurate online profile can have on their business or they simply don’t have the time to manage them, ReviewPoint was developed as the solution.

ReviewPoint is a full-service, software tool that helps small businesses get more positive online reviews on websites like Google, Facebook, and Yelp. Since many small business owners are skeptical of new digital marketing strategies or just overwhelmed by the term SaaS, we put our customers first by offering high quality, white-glove services and lead our customers’ success.

Founded in 2020, ReviewPoint is on the ground floor and we’re itching to take over the online review market. Although early-stage, ReviewPoint has secured funding in order to provide long-term stability and scalability for our team and customers. While building a diverse, team-oriented, supportive culture, we’re looking for entrepreneurial self-starters who love exciting workdays and have a never-ending drive to build relationships and close deals. Great businesses are built by great people and so, simply put, we’re looking for those great people.

What you’ll do

Being an early-stage startup, this is a unique opportunity to take ownership and responsibility of a high-growth product and be a part of building something great. Our product team uses data, research, and strategy to guide product through thoughtful decision-making to empower our customers and motivate their success. This is also a unique opportunity to flex your operational skills, with primarily focusing on building something great through providing feedback to our sales team, and improving processes.

Manage a small but growing team of AE's
Review and improve our cold email initiatives
Own the product roadmap
Develop a deep understanding of the product through customer relationships and data-driven analysis
Prioritize feature development and product enhancements including custom integrations for customers
Monitor performance successes or problems and respond proactively
Manage our external development team, driving sprint planning and weekly standups
Communicate clearly with sales, customer success, and leadership teams to support cross-department initiatives
Successfully build, validate, and implement sales processes
Identify and test product-market fit across a variety of verticals
Foster personal relationships with clients to gain a deep understanding of our targets’ goals
Align customer objectives with ReviewPoint’s positioning
Work closely with product and customer success in cross-department initiatives
Own the complete sales cycle from initial contact to closing a deal
Manage the SDR team and focus on process improvement to make the team more efficient.
Maintain monitoring procedures to hold the entire team accountable.
Manage pipeline, sales activity and have the ability to accurately forecast revenue and other KPIs.
Working directly with the CEO to establish goals and growth strategies.

While strategy is important, the right candidate is a grinder who will drive outbound calling and email at scale.

Requirements

Self driven and results oriented
Minimum of 1 year of sales leadership experience
Experience with CRM software like HubSpot or Salesforce
Excellent written and verbal communication skills
A team player and fast learner
Highly organized with strong time management skills
Bachelor’s degree
At least 2 years of experience managing and shipping software products while effectively driving prioritization through strong customer relationships
Deeply understand the importance of thoughtful decision making through a data-driven approach
Prior success in managing agile development teams
Proven leadership and team building skills
Willingness to think on your feet and creatively solve problems
Proven ability to write clear PRD’s and design wireframes

Benefits/Compensation

$85,000 salary
Employer-paid benefits with multiple health plan options ($420 contributed per month)
PTO (15 days)
Flex schedule (3 days per week in office, 2 days remote)
401(k)
Equipment and home office stipend
Major opportunities for career growth at a fast paced, early-stage company

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ReviewPoint

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