(Candidates must be located in Canada)

Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud – in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to readour startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.

We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.

Job Description

As a Senior Revenue Operations Analyst, you will assume a leadership role within our operations team, responsible for overseeing and optimizing revenue-related processes and driving strategic decision-making. Your expertise in data analysis, revenue forecasting, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company's revenue growth and overall success.

As a Senior Revenue Operations Analyst, you will have a significant impact on the company's revenue operations strategy and performance. Your ability to analyze data, optimize processes, and collaborate with cross-functional teams will be crucial in achieving revenue targets and driving continuous improvement. Your leadership and strategic insights will contribute to the overall success of the organization and shape its path to sustainable growth.

Duties and Responsibilities:

MarTech & SalesTech Management:

You will manage and optimize the marketing & sales technology stack, including Hubspot, Salesforce, Metabase, Segment, RingLead, Linkedin Insights, Sales Navigator, Funnel, ADA Chabot, etc. As well as ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.

Campaign Management:

Coordinating marketing campaigns across various channels, ensuring alignment with the overall marketing strategy; and collaborating with cross-functional marketing teams to create campaign timelines and track progress.

Lead Generation and Nurturing:

Monitoring lead flow, ensuring leads are captured and distributed efficiently to the appropriate teams; you will be managing lead databases, ensuring data cleanliness and proper segmentation.
You will also optimize lead nurturing workflows to increase lead engagement and conversion rates. As well as being responsible for Identifying opportunities for improving lead quality and conversion rates through data analysis and feedback from sales teams.

Data Management, Analytics and Reporting:

Identify data sources, collect, clean, and analyze revenue data to derive actionable insights.
Develop dashboards and reports to provide stakeholders with clear visibility into campaign performance, conversion rates, customer acquisition costs, and ROI.
Develop and maintain data segmentation for targeted marketing campaigns.
Monitor and report on marketing & sales KPIs to measure the success of go-to-market efforts.

Marketing Automation:

You will set up and maintain marketing automation workflows, including lead scoring, lead nurturing, and email campaigns; and continuously optimize marketing automation processes for increased efficiency and effectiveness.

Process Development and Documentation:

You will establish standardized marketing processes and workflows to ensure consistency and efficiency while documenting marketing procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.

Budget Management:

You will assist in managing the marketing & sales budgets by tracking expenses and evaluating ROI of various acquisition activities.
You will provide recommendations for resource allocation based on budget analysis and collaborate with Finance and go-to-market Leaders to ensure effective budget planning and utilization.

Salesforce System Enhancements:

You will establish a partner referrals management process in Salesforce and will be responsible for cleaning up reports and dashboards for the Sales and Agency Partner Program (APP) team to provide a clear view of lead flow, opportunities, and performance.

Qualifications

The ideal candidate has 3+ years experience as a revenue analyst, sales operations analyst, or in a similar revenue-focused role ideally in the technology or SaaS industry and has a knowledge of subscription-based revenue models.

You should also have:

Bachelor's degree in Business, Finance, Economics, or a related field.
Advanced proficiency in data analysis tools and techniques, such as Excel, SQL, Metabase, or Tableau.
Experience with Salesforce and Hupspot, and proficiency in data administration & management within these tools.
Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Strong leadership and project management capabilities to lead initiatives and drive process improvements.
Effective communication and presentation skills to convey complex information to various stakeholders, including senior management.
Collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making.
Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success.

Additional information

We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Our perks:

- $5000/year professional development allowance

- $1000/year for wellness/home office allowance

- employee stock options

- health benefits

- 3 weeks vacation + additional vacation days after 2-year anniversary

- 7 life leave days

- 2 Level Up days for professional development

- 1 volunteer day

- Summer hours and office closed during the holiday break (Dec 25 - Jan 1st)

- 4 week sabbatical after 4 years with us

- paid parental leave

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Senior Revenue Operations Analyst