Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for a Sales Operations Specialist to join our Rexel team in Carrollton, TX!

Summary

The Sales Operations Specialist is responsible for providing sales support for branch and sales teams. Develop and implement processes for deployment and adoption of digital tools to increase sales productivity and customer ease of doing business.

What You'll Do

Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes
Lead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery
Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives
Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms
Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams’ initiatives using business tools
Support sales teams with training and documentation
Maintain sales process policies, procedures, and best practices
Lead the process standard for new local initiative
Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges
Assist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution
Other duties as assigned

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

3+ years of experience in Sales, procurement, and/or operations
Experience in the electrical distribution industry a plus
Experience working with CRM systems (e.g., Dynamics) and sales analytic tools
Experience in project management
High School or GED - Required
4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
Understanding of the sales process through the lifecycle of an order
Solid presentation skills
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Ability to prioritize workload and seek process and productivity improvements

Additional Information

Physical Demands

Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight And Force Demands

Up to 10 pounds - Occasionally – up to 20%

Working Environment

Travels to offsite locations - Occasionally – up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Rexel Southern

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Sales Operations Specialist