Position: Sales Operations Coordinator

Company: RFShop

Location: Adelaide, Australia

About Us: RFShop is a leading Australian manufacturer and supplier specialising in custom coaxial cables, antenna design, and premium RF components. Located in Adelaide, we take pride in offering high-quality products and services to businesses across various industries, as well as directly to consumers. With a focus on practical solutions and exceptional customer service, we're dedicated to providing our clients with top-notch support and technical expertise.

Job Description: We are seeking a proactive Sales Operations Coordinator to join our diverse team at RFShop. In this role, you will play a pivotal part in enhancing our customer service experience and streamlining our operations. From processing website sales and purchase orders to providing excellent telephone support, your attention to detail and dedication to customer satisfaction will be essential to our success.

Key Responsibilities:

Process website sales and purchase orders with precision and efficiency.
Provide outstanding customer service to both B2B and B2C clients.
Offer solutions and recommendations to improve customer experiences.
Handle inbound phone calls, inquiries, and payments with professionalism.
Coordinate with warehouse personnel to ensure timely and accurate shipments.
Assist in quoting and providing technical information to customers.
Contribute to ongoing efforts to optimise customer service processes.

Additional Administrative Responsibilities:

Assist with administrative tasks such as scheduling meetings, managing calendars, and handling correspondence.
Update product details and pricing on the website.
Monitor inventory levels and liaise with the production or procurement department to ensure stock levels are maintained.
Manage and maintain the sales database, ensuring all information is current and accurate.
Manage customer returns and RMA system.

Requirements:

Excellent verbal and written communication skills.
Proficient with MS Office suite (Outlook, Excel, Word, PowerPoint).
Experience with telephone and email customer service is essential.
Ability to work independently and as a team.
Organized and able to prioritize in a fast-paced environment.
Minimum 5 years' experience with customer service and sales administration.
Familiarity with Wordpress & Woocommerce websites is preferred.
Attention to detail, accuracy, and thoroughness.
Positive attitude and willingness to learn.

Benefits:

Full-time schedule with training provided in-house.
Opportunities for professional development and collective events.
Competitive compensation package commensurate with experience.
Positive work environment with a team of passionate professionals.

How to Apply: If you're ready to take on this exciting opportunity to join RFShop and contribute to our mission of delivering exceptional products and service, please submit your resume and cover letter to annika@rfshop.com.au. In your cover letter, be sure to highlight your relevant experience and why you'd be a great fit for the role.

Join the RFShop Team: At RFShop, we value simplicity, practicality, and positive outcomes. If you're passionate about delivering outstanding customer service and making a difference in a growing company, we want to hear from you!

RFShop is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

RFShop Australia

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