At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to agriculture. Recognized as a global leader in agriculture and food processing, Richardson has over 3500 employees across the UK, Europe, the US and Canada. At Richardson, we are committed to enhancing our facilities and services, and investing in our people and our communities.

Richardson’s UK operations encompass oat milling, malting, animal feed and ingredient processing. Operating under Richardson Oat Milling, Crisp Malt, EDME, and Micronized Food Products (MFP), Richardson supplies the domestic and international food, brewing, and distilling industries.

We currently have an opportunity for a Sales Operations Administrator at our Crisp Malt, Great Ryburgh location.

The Sales Ops Administrator is responsible for the processing and coordination of sales orders dispatching from CMUK sites, whilst delivering outstanding customer service internally and externally.

Key Duties and responsibilities

Order Administration – taking orders and processing them onto our system (MFS) in a timely manner. Keep customers informed between placing their order and delivery.
Contract Maintenance – liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
CRM Maintenance and Complaints Reporting – Update customer records and log complaints in our CRM system (HubSpot) quickly and accurately.
Invoicing & Credit notes – ensuring documentation is sent out in a timely manner. Monitoring overdue accounts and following the “on-hold” procedure.
Month-end Administration – customer statements and ensuring open orders are closed on time.
Transport Coordination – liaise with Transport department to achieve customer’s requested delivery date with correct equipment.
Customer Service – provide industry leading customer service to all our customers. Answer calls quickly and respond to any effectively handle any problems.

General Responsibilities:

To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
To ensure that own personal performance and knowledge are continuously assessed for improvement.
To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Group Health and Safety Manager.
Take responsibility for ensuring you are fully trained and aware of all company policies and procedures
To promote the company and the work of the team in a positive manner at all times.

Person Specification

Essential qualities and behaviours we’re looking for

Passionate about our brand, purpose and values
Self-motivated and driven to continually support a positive workplace culture.
Lots of enthusiasm, curiosity to ask questions and learn.
Proactive and confident to share innovative ideas.
Be resilient, adaptable to change and work under time critical deadlines at times.

Values

Ability to demonstrate, understanding and apply our workplace values.

Take Pride
Be Supportive
Be Curious
Trust and Be Trusted
Pass it on Better

Essential qualifications, skills and experience

Sales Administrator experience
Customer Service experience
Call handling for orders or enquiries
Good organisational skills
Proactive and takes pride in work

Interested candidates should click the Apply icon to apply online.

Richardson International

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Sales Operations Administrator