As Vice President, Revenue Operations, you’ll lead all operational functions across our super powerful banker force. You’ll drive efficiency and strategy for our core banking teams through high level communication and prioritization across several areas, including lead allocation, workforce planning and technology. You’ll maintain strong working relationships with the Chief Revenue Officer, Channel Revenue Officers, banking leadership and various other business areas, such as Marketing, to align strategies and create cohesive direction and momentum.

About The Role

Develop and implement lead flow strategies to drive sales growth and maximize revenue.
Oversee the management of lead databases and CRM systems to ensure accurate and up-to-date lead information.
Evaluate and implement technology solutions to streamline sales processes, improve data quality, and enhance sales productivity.
Collaborate with marketing teams to optimize lead generation efforts and improve lead quality.
Leverage advanced analytics to identify trends, optimize sales performance, and inform strategic decisions. Build robust reporting and dashboards to track key metrics.
Establish and maintain strong relationships with sales team members to understand their needs and optimize lead distribution processes.
Oversee operations performance, team member productivity, and customer satisfaction. Implement strategies to optimize workforce management and reduce costs.
Develop and execute workforce planning strategies to align staffing levels with business objectives. Optimize resource allocation and drive operational efficiency.
Build and develop a high-performing revenue operations team. Provide leadership and guidance to the sales logistics team, including training, coaching, and performance management.
Stay informed about industry trends and best practices in lead management and sales operations.

About You

Bachelor's degree in Business Administration, Marketing, or related field required; MBA or other advanced degree and/or designation preferred.
10 years of experience in revenue operations, with a focus on lead management and distribution.
Proven track record of driving sales growth through effective lead management strategies, (prospect grading and routing to lead conversion)
Deep understanding of data analytics and the ability to leverage data to inform decision-making and requirements to build data models
Strong leadership and people management skills, with experience building and developing high-performing teams.
Demonstrated experience in workforce planning, management and call center dynamics.
Proven ability to collaborate effectively with cross-functional teams.
Excellent communication and presentation skills.
Proficiency in CRM systems, sales enablement tools, and data analytics platforms.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.

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Vice President, Revenue Operations