Sales Operations Manager
(Office or Remote – Canada, or USA Based)

About ClimateFirst

ClimateFirst is a fast-growing climate tech startup revolutionizing how commercial real estate manages climate risk. Our innovative B2B SaaS platform delivers critical insights, tools, and strategies to help commercial real estate enhance the resiliency of their building assets.

Backed by RWDI Ventures, the innovation hub of RWDI—a global leader in climate and performance engineering—ClimateFirst has secured early market validation with a growing paid customer base and strong market traction. With momentum building, we are ready to scale our impact.

The Role

We are looking for a Sales Operations Manager to drive alignment, efficiency, and strategic focus across our sales team. This role is pivotal in ensuring the team operates seamlessly, leveraging our CRM effectively, and prioritizing leads to maximize sales performance. While this position does not involve direct sales or deal closures, it plays a vital role in optimizing the sales pipeline, optimize online lead generation, tracking performance metrics, integrating customer insights, and aligning sales with marketing efforts.

This is an ideal role for someone who thrives in structuring processes, optimizing workflows, and driving data-backed sales strategies—all within a fast-moving, high-impact startup environment.

Key Responsibilities

Sales Coordination & CRM Optimization

Ensure the sales team is aligned and working efficiently by tracking progress, assigning leads, and identifying priority opportunities.
Optimize the use of our CRM tool stack (experience with Apollo.io should be highlighted), ensuring leads are properly categorized, prioritized, and assigned while improving data tracking and insights extraction.
Regularly review and refine sales processes, ensuring a structured, repeatable approach to lead management and outreach.
Maintain an organized and visible sales pipeline, making it easier for leadership to assess progress at a glance.

Performance Tracking & Reporting

Track Sales Qualified Leads (SQLs), conversion rates, cost per SQL, and other key sales performance metrics.
Provide data-driven recommendations on which sales efforts are most effective and where improvements can be made.
Develop and share regular reports on sales performance, highlighting areas where additional resources or strategy shifts are needed.

Sales & Marketing Alignment

Serve as a bridge between sales and marketing, ensuring timely follow-ups on marketing-generated leads.
Work closely with marketing to identify content gaps, refine messaging, and enhance lead-generation efforts.
Assist in coordinating industry events, conferences, and networking opportunities to support brand awareness and pipeline development.

Customer Success Integration

Collaborate with the Customer Success team to gather insights from existing clients and integrate feedback into the sales strategy.
Ensure successful deals inform future messaging, helping refine sales approaches based on real client experiences.

We are accepting applications from candidates with the following qualifications:

Experience in sales operations, sales coordination, or revenue strategy, ideally in SaaS and commercial real estate.
Strong understanding of CRM systems (experience with Apollo.io is preferred) and sales enablement tools.
Proven ability to track and analyze sales performance metrics, including SQLs, conversion rates, and cost per acquisition.
Experience aligning sales and marketing efforts to maximize impact.
Strong organizational and project management skills to keep a growing sales team focused and efficient.
Comfortable working in a fast-paced, startup environment where priorities evolve rapidly.
Prior experience in sales, revenue operations, or business development strategy is highly valued.

Why Join ClimateFirst?

Mission-Driven Work – Play a key role in scaling climate resilience solutions for the built environment.
High-Impact Role – Your contributions will directly shape the efficiency and success of our sales team.
Remote Flexibility – We’d love to provide you a seat in our Guelph or Toronto offices but are open to work from anywhere in the USA or Canada.
Growth Opportunity – Be part of a fast-growing startup at a pivotal moment in our expansion.

Compensation and Benefits:

Salary: 90K – 110K
Annual Performance Bonus Program
Paid Vacation Days – relevant to experience
Paid Sick Time
Pension Plan matching
Group Benefits

Ready to Apply? Send your resume and a brief cover letter explaining why you’d be a great fit!

Thank you in advance for your application. Only candidates selected for an interview will be contacted.

ClimateFirst endorses and practices the principles of equal opportunity employment.

We are committed to diversity and inclusion.

Accommodations are available during all stages of the recruitment process.

Rowan Williams Davies & Irwin

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Sales Operations Manager