About the Job:

Our vision is to be the Champions of a Safer Digital Future and the Champions of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable, we have zero tolerance for brilliant jerks, we have an unlimited vacation policy, and more. The Customer Success Manager (CCSM) enables strategic partners to be successful in delivering the SAFE platform to their customer base.

Core Responsibilities:

Create alignment between all revenue-relevant teams (sales, marketing, support, etc.) and departments to ensure collaboration
Work hand-in-hand with leaders of relevant departments
Use data to make informed decisions and define strategic processes
Use data to define relevant KPIs and communicate them with teams
Provide all teams with the tools, technology, and resources they need to succeed at their jobs and execute strategy
Communicate with executives and key stakeholders about revenue stream performance
Use data to identify market segments that generate the most revenue and dictate strategic marketing processes that speak to audience needs

Essential Skills/ Qualifications/ Experience:

Demonstrated understanding of MEDDPICC Implementation
Channel Account Management/Direct Selling experience with a proven track record of success in quota attainment and YoY quota growth
Results-oriented and effective in customer situations comprising management
Strong business planning skills and proven ability to execute and deliver a defined plan
Experience managing large teams of people and generating alignment and collaboration with cross-functional teams
Ability to work with other C-Suite exclusives, communicate with key stakeholders, and explain and support decisions
Proven experience in creating business strategies
Demonstrated experience and success in executing business strategies
Understanding of revenue operations and why it’s important for a business

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