Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist to identify, arrange for and provide all necessary support and training to MLO's or other mortgage staff to include "Excellence in Loan Origination", use of software applications, understanding investor guidelines, pricing, regulatory and compliance matters, responsible lending practices, and sales related activities. This includes the development and management of the SFMC Intranet to improve the knowledge base of our Loan Officers/Operational Team Members.
Serves as point of contact for MLO's and other mortgage lending staff for problem resolution including internal and external customer matters.
Responsible for upgrading the knowledge levels of all sales and operation teams by providing research, solutions and answers to mortgage related issues including critical matters that may require rapid escalation while insuring any requisite deadlines and World Class service levels are met.
Acts as conduit for the dissemination of all necessary mortgage information to sales via email, server/online database and direct presentations as required.
Stays abreast of market trends and national products offerings by attending webinars, monitoring industry websites and publications, investor release notes and guidelines.
Analyzes and presents recommendations for process enhancements and new products. Reviews and analyzes internal requests for new products and investors and make recommendation for same.
Participates in the implementation and integration process.
Identifies, researches and implements newest and most effective technologies.
Involved from the initial stage of all new sales side technologies including software applications from project inception through to project consummation and beyond.
Integrate with SFMC Senior Management by serving as a liaison between sales, operations and secondary. Maintains constant contact with MLOs, Secondary and Operations to identify trends and potential problems. Collaborates with all SFMC departments to develop, implement and integrate solutions.
Implement strategies with SFMC Production Management to lead MLO's, sales assistants and sales support personnel to develop sales strategies to strengthen and provide added value services to existing referral relationships and promote new referral opportunities.
Focus on maximizing the benefits of our CRM technology to increase Loan Officer productivity and outreach. Leverage social media, LinkedIn, Encompass, Outlook, trigger lead technology and other contact management enhancing technologies to strengthen Loan Officers outreach/stay in touch with and customer retention capabilities.
Maintains and demonstrates a comprehensive knowledge of mortgage industry: state and federal regulatory requirements and trends, lending guidelines, investor requirements, pricing, origination activity, the organization's policies, procedures and software applications.

EDUCATION And/or EXPERIENCE

Master's degree (M. A.) or equivalent; or 8-10 years mortgage related experience and/or training; or equivalent combination of education and experience. Solid mortgage lending experience and ability to interact well with all levels of the organization are critical to this position. Comprehensive knowledge of state and federal regulatory requirements.

CERTIFICATES, LICENSES, REGISTRATIONS

Licensed by NMLS Nationwide Mortgage Licensing System.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

With a rich history and a strong reputation for growth, service and innovation, Salem Five offers employees a sense of stability and pride. Salem Five also offers a comprehensive salary and benefit package including health insurance and matching 401(k) plan. Qualified candidates may submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

Salem Five Bank

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