About Us

Matrix Design Group, LLC ( "Matrix”) is an innovative technology company that designs, manufactures, and sells products and services focused on helping employers and employees work smarter and safer. Originally focused on the United States' underground coal mining industry, Matrix has expanded into industrial markets in both the United States and around the globe.

With an operational headquarters in Newburgh, Indiana and a sales staff located in Lexington, Kentucky, Matrix works with customers and strategic partners to develop customer-focused suites of innovative, leading-edge technology to our existing markets and beyond. As technology evolves, Matrix incorporates the latest innovations, such as artificial intelligence, cloud management, and real-world analytics into our next-generation products. Ultimately, Matrix is a subsidiary of Alliance Resource Partners, L.P., a publicly-traded master-limited partnership traded on the NASDAQ under the ticker symbol ARLP.

Purpose

The Sales Operations Manager to lead our sales support and customer service operations. This role is responsible for driving efficiency, consistency, and alignment across the sales organization through process improvement, team leadership, and data-driven insights. The ideal candidate will have a proven background in managing customer service teams, implementing sales operations systems, and collaborating closely with senior sales leadership to support growth objectives.

Essential Functions

Sales Operations Leadership

Oversee day-to-day operations of the sales support and customer service teams to ensure high levels of customer satisfaction and operational excellence.
Develop, document, and maintain standardized sales processes, policies, and reporting tools.
Lead CRM administration, ensuring data accuracy, pipeline management, and system optimization.
Partner with senior sales leadership to forecast revenue, analyze sales performance, and identify opportunities for improvement.

Customer Service Management

Manage and mentor customer service representatives to achieve service-level goals, response time standards, and client retention targets.
Ensure efficient resolution of customer inquiries, order management, and issue escalation procedures.
Build and track metrics related to customer satisfaction and service performance.

Sales Enablement

Coordinate the preparation of sales proposals, quotations, and contracts to support the field sales team.
Develop and deliver training and tools that enable the sales team to operate effectively and consistently.
Collaborate with Marketing to align lead management and campaign follow-up processes.

Reporting & Analysis

Create and maintain dashboards and reports for sales KPIs, customer metrics, and team performance.
Provide insights to senior leadership to support strategic decisions and annual planning.

Performs other duties as assigned.

Accountability

Reports to the Vice President of Sales & Marketing. Ensures that all work is done in accordance with Federal, State and Local laws, regulations and requirements, customer specifications and company policy. Keeps Vice President of Sales & Marketing aware of all progress and problems.

Training / Cross Training / Progression

Trains to maintain top standards for delivering excellent performance.

Monitors the status of any required training and works with Legal, as necessary, to maintain compliance with the same.

Qualifications

Bachelor's degree from an accredited university required; MBA preferred. Prior employment experience in company with revenue >$250MM. Minimum of 5 years of experience in a Business to Business ( "B2B”) sales operations management role in the industrial market; Self-starter, entrepreneurial and creative thinking ability. A business builder – not maintainer. Strong leadership / people management skills. Strong accountability manager. Takes ownership of the role and responsibilities. Strong project management experience delivering results across functional boundaries. Strong analytic and strategic thinking ability; Must be a problem solver, self-motivated and be a team player, including subject matter experts across other disciplines or departments within Matrix. CRM Experience required. Salesforce experience preferred. Advanced skills with Microsoft Office programs, Analytics and familiar with Data Modeling tools Ability to travel overnight when needed Excellent written and verbal communication skills

Working Conditions

This position is an in-person position, working on-site in Newburgh, Indiana. Daily job duties will consist of office, conference room, or desk work. Candidate may be required to work on-site at customer environments or large exhibition venues. In the performance of duties of this job, the candidate may be exposed to work near large moving equipment or industrial machinery. Travel and the ability to work various shifts or hours as required by customers may be required.

Physical Requirements

The candidate is occasionally required to stand; walk and stoop; or crouch. The candidate may need to lift and/or move up to 20 pounds, on occasion. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The candidate's typical job location would be a desk, involving computer work and skills necessary.

MATRIX DESIGN GROUP, LLC IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.

Sales Xceleration Recruiting

New Jobs

Director of Sales Operations