Revenue Operations Manager

Holywood - Hybrid Working

Key Responsibilities

Data Management & Reporting

Act as the final arbiter of deal information in the CRM and ensure the CRM provides the single source of truth for pipeline and revenue data
Identify data quality issues, and recommend and implement CRM improvements
Build automated CRM dashboards and scheduled reporting
Lead revenue data analysis projects
Produce Monthly/quarterly revenue reporting and forecasting for leadership

Deal Desk & Contracts

Own the deal desk process from proposal to signature:

Contract management: Own the contract lifecycle: draft contracts from our approved service list and price book, control versions through negotiation, and maintain the master contract.
Contract review (basic/playbook): Complete initial reviews of requested changes to our standard contract terms and Non-Disclosure Agreements against a pre-approved playbook. Escalate any non-standard terms, redlines, or legal language.
Prospect responses: Coordinate the response to prospect requests for information as part of prospect due diligence process — track deadlines, pull together inputs from Product, Security, Finance, and Legal.

Deal Communications

Act as the critical bridge between Sales, Customer Success, Consultancy and Finance teams – own the ‘closed won’ and ‘deal handover’ processes within the business, ensuring all deal records and pricing are correct, liaising with relevant teams and individuals as necessary to ensure this, escalating outliers, ensuring Finance have the correct billing information.
Implement the necessary coordination and communications between departments and individuals to ensure all necessary deal, contract and billing information transfers between Sales, Customer Success, Consultancy and Finance.
Document and roll out process changes, ensuring these are communicated to and adopted by relevant teams

Renewals & Customer Base

Own the renewals calendar and the commercial accuracy of every renewal:

Notify Customer Success of upcoming renewals, including awareness of any pre-agreed terms
Record standard annual indexation pricing increases where applied, and ensure necessary CRM and billing updates
Liaise with Finance to ensure mid-term invoicing is implemented and accurate

Person Specification

Experience & Knowledge - Essential

Experience & Knowledge - Desirable

B2B SaaS or subscription business experience and familiarity with ARR, churn and renewal metrics
Experience with billing platforms
Experience with HubSpot
Experience of reviewing contracts
Prior exposure to RFPs or procurement questionnaires

Personal Attributes

High attention to detail — comfortable being the last line of defence on data accuracy and contract compliance
The ability to multitask and work in a dynamic environment where priorities change
Comfortable working autonomously in a small, fast-moving team
Comfortable liaising with and being assertive with colleagues at all levels within the business
Strong communication and interpersonal skills, with a desire to drive consensus across teams

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