You have a passion for customer services, desiring the best outcome for both external and external customers. A flair for detail and an eye to catch the day-to-day issues which could be used to drive better customer service.

With experience in the management of a globally diverse geographic team, understanding of quote management, order management and IT services, you are looking to take the next step in your career and lead an existing, talented team to excellence in service.

Day to Day

Manage and develop team of ambitious, high performing global quote and Order Management professionals.
Develop and execute model for a scalable global team across the quote to order value chain including evolution of existing offshore structure and expanding global presence.
Establish and execute on the vision for the function, fostering a culture of collaboration, Customer-driven and scalable processes to support growth.
Serve as thought leader on matters relating to order processing, quote provisioning, execution of bookings policy, and systems related matters.
Serve as subject matter expert to counterparts in Finance, Sales, Sales Operations, Partner, Professional Services, Deals, Sales Operations, Renewals, and Business Technology on all operational activities related to deal closure, opportunity management, quoting, booking, and hand off to delivery BU’s.
Provide management reporting to spotlight specific insights, drive key decisions and other findings through KPIs, reporting and dashboards.
Represent Sales Operations interests in cross functional projects and initiatives by leveraging subject matter expertise to provide technical/ functional requirements and drive solutions
Challenge the status quo- identify and drive automation (including leading execution) and process improvement opportunities in in partnership with the wider organisation
Partner with the Sales, Renewals, and Deal Strategy teams to provide white-glove service reviewing and structuring quotes to support the structure.
Be hands on with operational activities that achieve tactical and strategic objectives; this includes internal requests from the wider organisation as well as externally from customers, document signatures, and any ad-hoc requests at peak periods during fiscal quarter and year ends.
Act as the escalation point for client issues and be an advocate for their needs.
Establish standardised processes and workflows in line with industry best practice.

Preferred Qualifications

Bachelor’s Degree required in Business Administration or Accounting/Finance, or equivalent technical degree.
Field Services / IT Services experience required.
10+ years of relevant work experience as a quote to Order leader
Expert level understanding of quote to cash processes, including quoting, order processing and renewal management.
Experienced people manager required, minimum 6+ years.
Experience with Navision ERP Platform desired.
Advanced knowledge of excel (pivot tables, Vlookups, etc).
Ability to understand complex business and financial issues and manage multiple projects and tasks simultaneously.
Ability to move fast, adapt, and thrive in a dynamic and fast changing environment.
Process improvement and/or project management experience a plus.
Strong interpersonal, communication, skills. Must have executive presence.
Experience collaborating successfully with diverse cross-functional teams.
Highly motivated, detail-oriented, and results driven.
Requires minimal direct supervision.

Saunders Scott

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