We are seeking a highly experienced and dynamic Manager - Business Operations to oversee and optimize our daily operational activities. The ideal candidate will be responsible for managing end-to-end operational flow, ensuring exceptional customer experience, and maintaining seamless coordination with our 3rd Party Logistics (3PL) partners. This role requires a minimum of 7-8 years of experience, strong leadership skills, and an in-depth understanding of the FMCG industry.

Key Responsibilities

Operational Management: Supervise and manage all day-to-day business operations, ensuring efficiency, productivity, and adherence to standard operating procedures (SOPs).

Customer Relationship Management: Serve as a key point of contact for external customers, handling inquiries, resolving complex issues, and ensuring high levels of customer satisfaction and retention.

3PL & Warehouse Coordination: Manage the relationship and coordinate activities with our 3PL (Third-Party Logistics) partners for all warehouse, inventory management, and distribution operations. Ensure timely order fulfilment and accurate stock reconciliation.

Reporting & Analysis: Prepare detailed, periodic operational reports (daily, weekly, monthly) covering key performance indicators (KPIs) such as service levels, on-time delivery, inventory accuracy, and operational costs.

Stakeholder Communication: Present reports, insights, and recommendations clearly to internal stakeholders (e.g., Sales, Finance, Leadership) to support strategic decision-making.

Process Improvement: Identify bottlenecks and inefficiencies in operational processes and implement continuous improvement initiatives to enhance service quality and reduce costs.

Business Operations Expertise: Utilize deep knowledge of both Retail and Wholesale business operations to manage diverse sales channels and fulfilment models effectively.

Qualifications and Requirements

Experience: A minimum of 7-8 years of progressive experience in business operations, supply chain, or a related management function.

Education (Mandatory): A Master of Business Administration (MBA) degree is required.

Industry Expertise (Mandatory): At least 3 years of hands-on experience specifically within the Fast-Moving Consumer Goods (FMCG) industry is essential.

Business Acumen: Demonstrated knowledge and experience managing operations across both Retail (e.g., modern trade, key accounts) and Wholesale (e.g., distributors, traditional trade) channels.

Logistics Management: Proven experience in managing and coordinating with 3PL providers for warehousing and distribution services.

Technical Skills:

Proficiency in Microsoft Excel is mandatory (Advanced formulas, Pivot Tables, VLOOKUPs, data modelling for reporting).

Experience with ERP systems (e.g., SAP, Oracle) and WMS (Warehouse Management Systems) is highly desirable.

Soft Skills: Strong leadership, negotiation, and communication skills. Ability to manage multiple priorities and lead a team in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹75,000.00 - ₹80,000.00 per month

Benefits:

Food provided
Provident Fund

Work Location: In person

Sawariya Futureworks Limited

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Manager - Business Operations