About the role

SaySo Medical, a leading HCP (Healthcare Professional) Engagement digital communications agency, is seeking a dynamic Sales Operations Manager to enhance our sales team's performance and efficiency.

This role is pivotal in managing and streamlining the administrative aspects of our sales process, ensuring high levels of client satisfaction, and ultimately driving our business growth. The Sales Operations Manager will play a key role in maintaining our CRM systems, managing sales documentation, and supporting business development initiatives.

You will report to the Chief Operations Officer and will be given the opportunity to input into the management, evaluation and continuous improvement of SaySo outputs, as well as wider company initiatives.

Hours: 37.5 hours per week.

Salary and package: Dependent upon experience.

Responsibilities

Sales Support & Documentation Management:

• Oversee the accuracy and efficiency of sales documentation, including the management of purchase orders, invoices, and contract delivery.

• Ensure all sales activities are tracked and recorded efficiently within our CRM system. Quotation & Statement of Work (SOW)

Management:

• Collaborate with the sales and production teams to draft, finalise, and deliver quotes and comprehensive SOWs that clearly outline project deliverables, timelines, and responsibilities.

• Ensure alignment between SOWs and client expectations, as well as contractual agreements.

Financial & Contract Management:

• Track and log all incoming purchase orders and manage the invoicing process from creation to collection.

• Conduct end-of-contract reconciliations to ensure all deliverables have been met and accounted for.

Monitoring & Reporting:

• Regularly review project progress against SOWs and coordinate with production teams to address any deviations or delays.

• Develop regular reports for the senior management team on sales operations metrics and status.

Business Development Support:

• Assist in preparing business development decks and pitches.

• Take an active role in CRM application implementation and optimisation to enhance sales processes.

Requirements

Education

• Higher education qualification/s (basic requirement)

• Business or Science Degree (preferable)

Experience

• Proven experience in sales operations, preferably within the healthcare, pharmaceutical, or digital communications sectors.

• Strong understanding of CRM systems and data management.

• Experience in managing complex sales processes and documentation.

Skills

• Excellent organisational and project management skills.

• Strong analytical skills with an ability to translate data into actionable insights. • Superb communication skills, capable of working with multiple stakeholders across organisational levels.

Benefits

• 25 days annual leave plus public holidays

• Flexible, hybrid work set-up

• Generous pension contribution

• Health Insurance

• Annual appraisal and pay reviews, a clear progression path within our growing company

• Bespoke training linked to your objectives, ongoing training and development opportunities

• Regular social events, such as summer and Christmas parties

About SaySo Medical

SaySo Medical is a rapidly growing digital medical communications agency that connects healthcare professionals (HCPs) worldwide with the latest research, information, and debate.

SaySo Medical provides a platform for meaningful collaboration and contribution where HCPs can find fresh insight and the latest information, thereby helping to improve patient care.

We use digital channels to deliver meetings that engage healthcare professionals, from large international interactive conferences and webcasts to small scientific discussion groups and clinical trial investigator meetings.

The SaySo Medical platform hosts live events and a Netflix-style repository of on-demand video content.

We also provide a full service for all virtual meetings with HCPs, from small discussion groups, webinars and large webcasts and investigator meetings. All of which are produced to a high standard in a TV style.

Our background is in pharmaceutical multichannel marketing, medical affairs, clinical research, digital health & production.

For more information on SaySo Medical please visit www.saysomedical.com

SaySo Medical

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Sales Operations Manager