We are seeking a strategic and hands-on Sales Operations Manager to lead and optimise our sales processes across both online and offline channels in Singapore. In this role, you will oversee the day-to-day sales operations, optimize workflows, and implement strategies that enhance omnichannel performance. You will be responsible for driving operational efficiency, enabling seamless customer experiences, and supporting commercial success in a fast-paced, digitally-driven retail landscape.

You will play a central role in driving execution across physical retail stores, eCommerce platforms and marketplaces, while aligning closely with cross-functional stakeholders to support growth and scalability.

Key Responsibilities:

Manage and streamline daily sales operations across online platforms (e.g., Lazada, Shopee, Shopify) and retail/department stores (eg. TANGS, Takashimaya, Isetan) in Singapore.
Design and implement efficient, scalable sales processes that support omnichannel growth.
Collaborate with regional teams and local partners to manage pricing, promotions, stock availability, inbound and outbound shipments, and fulfilment operations.
Analyse sales data to identify trends, monitor KPIs, forecast demand, and support commercial decisions.
Collaborate closely with marketing, finance and logistics teams to ensure alignment with overall business goals and consistency in execution.
Lead implementation and adoption of tools and platforms to support sales operations and improve operational effectiveness (eg. ERP, CRM, marketplace integrations).

Qualifications & Requirements:

Bachelor's degree in Business/Management, or a related field.
3+ years of experience in sales operations or commercial operations within the retail, wholesale or eCommerce sector.
Strong understanding of omnichannel sales strategies, inventory management, and order fulfilment processes.
Familiarity with eCommerce platforms, marketplaces and ERP/CRM systems.
Data-driven mindset with proficiency in Excel, BI tools, and reporting dashboards.
Detail-oriented with strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills; comfortable working with both local and regional teams.
Ability to adapt and thrive in a fast-paced, constantly evolving environment.
Growth and development opportunities.
Responsible for managing a small team and reporting directly to the General Manager.

Compensation & Benefits:

Incremental Annual Leave based on years of service.
Variable Performance Bonuses, based on both individual and business performance targets.
Basic Corporate Insurance Coverage.

SCANPAN ASIA PACIFIC PTE. LTD.

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Sales Operations Manager