Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Functions:

Provide top tier customer service to the lottery management team
Work with SG RVP to develop, recommend and execute instant product objectives using the full suite of instant products available from SG to maximize revenues for both lottery and SG
Prepare sales and financial forecasts for use in the planning of manufacturing operations, inventory control, and to assist the lottery
Define, recommend, and implement objectives in each area of operations within established budgets
Analyze market trends and potentials and collaborate with RVP and share with the lottery
Be the liaison and primary point of contact and manage all deliverables between all internal groups within SG providing services to the lottery
Oversee management and provide direction of all pieces of the business according to the contract in relation to operations, order creation and fulfillment, site maintenance, product development and analytics
Provide financial management, reporting, and forecasting for site P&Ls and capital budgeting
Develop and evolve solutions to reduce costs and increase efficiency to maximize profitability
Ensure that the site team are meeting contractual obligations in their respective responsibilities
Ability to manage project schedules while meeting project deadlines and budgets
Responsible for overall development of all personnel and staff reporting directly or indirectly
Escalate and follow-up on all customer requests that require additional support and visibility, or affect scope outside of local site
Ensure contract compliance
Work with government relations team on updated state regulations and guidelines impacting business
Communication between customer and corporate business units is essential in the over-all success of the operation

Qualifications

To perform this job successfully, an individual must have a strong understanding of marketing and product branding and general small business management, as well as familiarity with telephone sales and order fulfillment. They must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong leadership skills required
Financial management, budget development and reporting experience
Strong time management skills
Strong communication and reporting capabilities a must
Must have strong relationship, people management and human resources management skills
Strong negotiation and conflict management skills
Experience in call center operations is helpful
Experience in technical operation with software and system tools
Experience in planning and implementing marketing focus groups
MS Office - Being able to work in Excel, Word, and PowerPoint required

Qualifications

Education and/or Experience:

BS Degree in Business, Management, Marketing or related field or equivalent experience

Preferred a Minimum Of 5 Years Management Experience

Prefer Advanced knowledge of customer support operations in the Lottery industry, or equivalent experience

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

SCIENTIFIC GAMES

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