Requisition ID: 180798

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Merchant Services – Sales Operations, Global Business Payments

Purpose

The Senior Manager, Merchant Services – Sales Operations contributes to the profitability and revenue growth of the Global Business Payments (GBP) portfolio by supporting the sales team and optimizing the sales process to improve efficiency, productivity, and overall performance.

The Senior Manager is responsible for activating merchant services sales processes across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and partners on executing the sales processes for new product launches, refresh of existing capabilities and engagement model. As part of the role, the Manager will work on identifying and understanding pain points arising through the merchant sales cycle. Success in this role will be demonstrated by improved satisfaction of the sales teams and through the growth of new opportunities.

The Manager will work independently, receiving direction from the Leadership team and will participate in an interdivisional product and sales groups, such as Global Brand and Marketing, Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.).The Manager must also be comfortable in managing a complex array of external vendors and partners.

Because of the complexities involved in this product line, prior relevant experience in product management, product engagement, or sales enablement would be a highly desirable asset.

Is this role right for you? In this position you'll be:

Contribute to the business development and financial success of Sales through the development of customized client-facing material. Work with Sales, the Proposal Writing team and partner on ad-hoc requests (e.g., process development & execution, executive support, etc.).
Collaborate with the Merchant Services Product and Sales Enablement teams on the merchant services sales journey to ensure success of new sales processes and product capabilities are understood and are utilized across key segments and within the distribution network.
Build-out merchant sales governance framework in collaboration with the stakeholders and segment partners. Analyze and evaluate the sales process, identify bottlenecks or inefficiencies, and propose and implement solutions to streamline and improve overall sales operations.
Maintain sales process documentation, including sales playbooks, standard operating procedures, and best practices. Ensure the sales team is well-informed and adhering to established processes.
Create an environment in which the internal stakeholders and external partners pursue effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations of operational risk, sales conduct, regulatory and compliance risk.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role?

We'd love to work with you if you have:

Degree / post graduate degree, preferably in business, marketing, or a related field
Proven experience in sales operations, enablement, or similar role
Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams
Attention to detail and ability to manage multiple priorities in a fast-paced environment
Knowledge of Global Business Payments services, products, and sales culture
Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required
Familiarity with sales methodologies, processes, and best practices
Minimum of 3 years relevant experience in the merchant services and/or payment industry
5 - 10 years’ experience in people, stakeholder, and vendor management

What’s in it for you:

A great opportunity for a position within GBP, which is a key area of focus for Scotiabank
A chance to join a vibrant high-performing team that is supportive and accountable
Working in an inclusive and collaborative environment that encourages creativity, curiosity, and celebrates success
A rewarding career path with diverse opportunities for professional development
Internal development to support your growth and enhance your skills
Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
This is a full-time role that offers competitive compensation and benefits package

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank

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Senior Manager, Merchant Services - Sales Operations, Global Business Payments - Toronto, ON