Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Opportunity
We are looking to grow our Travel Executive team in the UK. Working alongside our Travel Consultants, you will be ensuring an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services. This role will be ideal for a professional with experience in a sales support function, working on a fixed term basis for 6 months.

Responsibilities

To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
To diligently adhere to operational process and to escalate instances where this is not being followed by the team
Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
Act as a second pair of eyes, spotting discrepancies and areas for possible error
Ensure a timely collection of balances
Obtain and accurately record all required information from guests on behalf of the Travel Consultants
To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
When required, organise any additional extra elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant – notably in busy departure periods
To attend supplier meetings, and training to ensure total immersion in the destinations offered, including from time-to-time visiting countries as part of a familiarisation trip

About You

Demonstrable attention to detail, ownership of accuracy
Ability to work to deadlines and prioritise effectively
Strong organisational skills and able to juggle multiple tasks
Interest and understanding of luxury service and guest expectations
Self-motivated with a proactive and positive attitude
Genuine passion for luxury travel would be beneficial

Values & Behaviours
All employees must promote, understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an induction / training period, where you may be required to attend the office daily.

Benefits
We offer very competitive salaries and a great benefits package including the following:

23 days (pro-rated) annual leave + bank holidays
Contributory pension scheme
'Cycle to work' scheme
Subsidised private healthcare
Travel insurance
Recognition awards
Social events

If you are interested in working with Scott Dunn, please apply now.

Scott Dunn

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