Meeting Protocol Worldwide

Meeting Protocol Worldwide (MPW) has supported Pharma, Biotech, Life Science Companies, and Clinical Research Organizations (CROs) by planning and organizing their meetings for 27 years. MPW also supports teams with tracking their trial training through our learning management tool, Atlas Clinical Academy. As a company, we’re proud to say we also help clinical trial participants, through our Scout Clinical division, by managing all aspects of patient travel, reimbursement, and payment support associated with participation in clinical trials.

Role:

As an Associate Sales Operation Specialist, you will assist in helping the sales organization run effectively and efficiently and support business strategies and objectives for MPW, Atlas, and Scout.

Summarized Purpose:

Assist the organization and sales teams in the understanding of pipeline, forecasts, data visualizations/strategies, and providing strategic and tactical utilization of sales tools such as Salesforce.

Essential Functions:

Lead ongoing administration of Salesforce and sales tools such as Zymewire and Linkedin
Serve as the primary administrator and consultant of Salesforce and sales tools
Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks
Provide sales leadership with access to sales dashboards in both Salesforce and Power BI
Ensure data within Salesforce is accurate and up to date by completing regular audits
Prepare for and implement Salesforce updates
Research, assess, and communicate new features from Salesforce.com releases that will impact our processes and use of the platform
Assist in training new users and growing the Salesforce.com skill set across the organization
Develop reports as it relates to sales and marketing data and provide sales leadership with regularly scheduled information to drive sales and marketing strategies
Support the field sales team on opportunity management (creation, updating, closing)
Document and create a knowledge repository for first-tier sales support
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
Performs other duties as assigned

Knowledge, Skills, and Abilities:

BA/BS degree in relevant field
Excellent project management skills and a positive attitude
Good written and verbal communication
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and
upwards
Strong understanding of Salesforce, with the ability to build customizations, dashboards, objects, formula fields, workflows, custom views, and other content of intermediate complexity
Ability to collaborate and integrate with various internal departments
Excellent organization skills and time management skills in prioritizing daily activities
Ability to maintain strict confidentiality regarding client proposals, RFIs, and processes
Ability to perform data cleansing and mass updates for users
Creative and analytical thinker with strong problem-solving skills
Excellent interpersonal and communication skills
Must demonstrate the ability to communicate effectively at all levels of the organization
Strong understanding of Salesforce.com best practices and functionality
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish
requests from the actual underlying needs
Strong attention to detail and high-quality expectation
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
Minimum of 1+ year experience as a Salesforce administrator in a fast-changing environment
Demonstrable experience of working with both Salesforce Classic and Lightning Experience is preferred
Good awareness of the Salesforce ecosystem, community groups, and associated technologies
Salesforce.com Advanced Admin ADM/X 211 and Platform App Builder DEX403 advantageous
Service/Sales/Marketing Cloud certifications advantageous
Proven ability to design and implement new processes and facilitate user adoption
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with third-party applications preferred
Knowledge/Experience of GDPR

Working Environment:

Meeting Protocol Worldwide values the health and well-being of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below are the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

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Scout Clinical

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Associate Sales Operations Specialist