About Lodgr

Lodgr is a Canadian travel technology company building a new approach to short-term rentals. Founded to address the growing imbalance between platforms and property owners, we give hosts more control, transparency, and flexibility over how they operate and earn. Built with speed and focus and guided by what matters most to hosts and guests, Lodgr is early in its journey, which means decisions are made quickly, feedback travels fast, and everyone has a direct impact on what we build.

Why You Should Work Here

You’ll thrive here if you love building, moving quickly, and turning ideas into action. This is a place for curious, motivated, detail-oriented people who take ownership and enjoy seeing work through, from start to finish. You’ll work in a fast-moving environment where decisions are made quickly, accountability is clear, and feedback is open. If you’re energized by impact and excited by the opportunity to help shape how a growing company operates, you’ll find meaningful and rewarding work here.

Summary

We’re looking for a Business Operations Associate to support the VP of Commercial Growth & Strategy. This is a hands-on role at the intersection of marketing execution, commercial operations, and customer care, with a strong focus on process documentation to support scalability. You’ll work across teams, drive growth initiatives, and help keep tech priorities aligned with commercial requirements.

Key Responsibilities

Work closely with the VP of Commercial Growth & Strategy on day-to-day commercial and operational priorities as Lodgr scales.
Map, document, and improve commercial workflows to increase clarity, efficiency, and scalability.
Track, analyze, and maintain operational and commercial KPIs, reporting insights to support decision-making.
Monitor alignment between technology priorities and commercial requirements, flagging gaps and risks.
Identify and drive process improvement and automation opportunities to enhance efficiency and scalability.
Conduct customer journey analysis to identify experience gaps and improvement opportunities.
Own assigned initiatives end to end, managing priorities, timelines, and outcomes with minimal oversight.
Perform competitive landscape monitoring and targeted research to inform commercial and operational decisions.
Develop clear, goal-oriented recommendations that consider operational, product, and customer experience perspectives.
Engage directly with hosts and guests as needed to gather feedback and operational insights.
Document and streamline customer care processes to support consistency, scalability, and onboarding.
Capture customer feedback and surface actionable insights to product and commercial teams.
Write and organize clear customer-facing and internal content to support clarity and alignment across teams and with customers.

Required Skills & Experience

2 to 4 years of experience in business operations, project coordination, preferably in a startup environment.
Undergraduate degree, business diploma, or equivalent hands-on experience.
Naturally curious, with a desire to understand how things work and why decisions are made.
Strong follow-through and ownership, with the ability to see tasks and projects through to completion.
Comfortable working in ambiguity and able to create clarity and structure in evolving situations.
Able to think at both the micro and macro level and understand how your work connects across teams and the broader customer journey.
Organized and reliable, with strong prioritization skills and the ability to keep multiple tasks moving.
Clear communicator who can summarize information concisely and professionally.
Resourceful and process minded, able to document workflows and seek out information independently.
Strong analytical reasoning and problem-solving skills, with the ability to track KPIs, build reports, and translate data into actionable insights.

Nice to Have

Project management experience.
Experience mapping and documenting processes to support onboarding and scalability (eg. customer care workflows).
Experience in customer-facing roles such as support, account management, or customer success.
Experience with marketing and analytics tools such as Canva, Google Analytics, Google Search Console, Mailchimp, and Meta Ad Planner is an asset.
Familiarity with the short term rental market

Salary

CAD$62,000 - CAD$85,000 base salary per annum

Position Type

Nature: Permanent, Full-time, and in person
Time Commitment: 40 hours per week, with occasional overtime required
Location: Toronto, ON
Start Date: Immediate

Please note: Candidates must be currently authorized to work in Canada.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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