The Sales Operations Specialist at Sebia will provide support to the sales organization on all new business deals and renewal related matters. This Sales Operations Specialist will actively collaborate with Sales, Contracting, Finance, Marketing, and other cross functional teams to enable the efficient execution of the sales process.

RESPONSIBILITIES

Serve as a central point of contact for the sales organization for opportunity management and customer support. This involves addressing sales-related inquiries, coordinating any revisions or updates to contracts, and assisting in resolving any issues that may arise.
Collaborate with the sales organization and with customers to understand their requirements and provide accurate and timely quotes. This involves analyzing pricing structures, product configurations, and any discounts applicable.
Conduct thorough checks to ensure the accuracy of quotes and contracts, identifying any discrepancies or errors, and rectifying them promptly.
Maintain organized records of quotes, contracts, and related documents. Ensure proper documentation and record-keeping to facilitate easy retrieval of information and support compliance requirements.
Data entry into data management system.
Collect required data to create/update account information in ERP and CRM systems
Ensure all required documentation is accurate and complete to fulfill new equipment sales
Facilitate the documentation and communication of the instrument and assay integration plan with key stakeholders
Create ad hoc sales and pricing reports
Assists in the gathering and submission of information for RFI/RFP/RFQ
Act as a sales-facing subject matter expert on process, policy, and pricing related matters
Complete ad-hoc business operations projects as required
Analyze systems to identify data anomalies conflicting with business data rules
Participate in cross-functional team meetings to implement process improvement efforts
Proactively work to clean master data in applicable systems

KNOWLEDGE, SKILLS, AND COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Strong communication (verbal and written) and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments
Minimum of 2-3 years experience working with sales teams in a deal desk/sales operations or commercial sales support function
Exceptional analytical skills, quantitative skills and strategic problem-solving skills
MS Office: Excel, Word, PowerPoint, SharePoint
Strong Excel skills
Excellent attention to detail
Strong ability to multi-task
Data management and analysis skills
Strong ability to maneuver effectively and efficiently in ambiguous situations
Proactive collaborator and communicator is a requirement.
Bachelor's degree or equivalent work experience
ERP experience preferred
Microsoft Dynamics 365 experience preferred
Comfortable working in fast-paced/multi-project environment
Ability to follow internal processes
Must thrive in a fast-paced environment and be able to manage multiple projects with ease
Self-motivated and able to work independently to complete tasks
Proven ability to effectively communicate with sales reps and internal teams, and cultivate internal relationships with all levels of the sales organization across all regions in the world

Sebia USA

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Sales Operations Specialist