At Select Technology, we don’t just deliver IT support – we empower businesses to modernise, secure, and streamline through smart, strategic technology solutions.

We’re looking for a high-energy, self-motivated Purchasing and Sales Operations Manager to help us grow, drive margins, efficiency and customer satisfaction through competitive sourcing across technology and connectivity, and shape strategy as part of the Management Team.

Sounds good, right…?!

What you’ll be doingClient service & delivery

Oversee day-to-day management of client requests, including quoting, ordering, and fulfilment.
Ensure all requests (client and internal) are actioned within agreed timescales.
Maintain consistently high service levels with the goal of achieving 100% CSAT feedback.
Minimise returns, refunds, and delivery errors through proactive quality management.

Commercial accountability

Own commercial performance, ensuring maximum profitability on each transaction while remaining competitive in the market.
Deliver agreed monthly and annual revenue and margin targets through effective forecasting, pricing strategy and strong commercial discipline.
Proactively identify and implement strategies to increase client engagement, wallet share and lifetime value across hardware, software, subscriptions and services.
Work closely with Technical Account Managers, Service Desk and Projects teams to identify, shape and convert subscription and transactional sales opportunities.
Use customer and supplier data to identify growth opportunities, optimise commercial outcomes and support informed strategic decision making.

Operational excellence

Own and manage procurement and quoting systems (ConnectWise Procurement Module, ConnectWise CPQ, Sage 50 integrations, and related connectors).
Develop, document, and maintain Source & Supply processes, ensuring consistency and scalability.
Provide training and guidance to the Source & Supply team to ensure best practices and compliance.

Leadership & collaboration

Lead, coach, and develop the Source & Supply team, fostering a culture of accountability and service excellence.
Contribute to business strategy and decision-making as an active member of the management team.
Identify and implement continuous improvement initiatives to enhance efficiency, profitability, and client experience.

Key Performance Indicators (KPIs)

Client Satisfaction: Maintain 100% CSAT or agreed target.
Financial Targets: Achieve monthly and annual revenue and profit targets.
Operational Efficiency: Reduction in returns/refunds; timely responses to all requests.
Process & Compliance: Up-to-date documentation, effective use of ConnectWise and Sage systems.
Team Performance: High engagement, development, and delivery against goals.

What will you bring to the table? Skills & experience

Strong commercial acumen with proven experience in IT sourcing and procurement, supported by a highly analytical and data-driven approach.
Commercially aware and outcome-focused, with strong negotiation and supplier management skills to drive value, margin and risk mitigation.
Persuasive and confident communicator, able to influence stakeholders and partners at all levels.
In-depth knowledge of hardware, software, licensing, subscription and connectivity models.
Hands-on experience with procurement and quoting systems such as ConnectWise Procurement and CPQ, and Sage 50 or equivalent.
Proven people leader with the ability to coach, motivate and develop high-performing teams.
Process-oriented and detail-focused, with a continuous improvement mindset and a drive for operational excellence.
Strong collaborator, able to work effectively across technical, commercial and management teams.

The nitty gritty details

Base Salary: £45,000 – £55,000, Depending on your experience and qualifications.
Flexible hybrid working, 26 days holiday, strong culture of growth & innovation.
Our working hours are 9:00 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for events.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need to clock off early for something personal, or work from home an extra day every now and again we’re happy to oblige. We even offer 2 days paid leave if you need time off to look after a poorly child or relative.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level and pay you the market rate for your new skills.

Wait, there’s more?!

You’ll get 25 days holiday, plus bank holidays.
Well, actually, it’s 26 as you get a bonus day off for your birthday too!
Every year we try to pay out a bonus to recognise everyone’s efforts.
Every 3 months we all get together to do something fun, and it’s all on Select!
Like to cycle? We offer a Ride2Work Scheme.
It wouldn’t be an IT company without a games room. Pool, darts, arcade machine – lunch breaks never looked so fun!
Help yourself to free fruit and soft drinks.
Posh coffee and hot chocolate at the click of a button – your caffeine cravings will be satisfied!
If you introduce new clients or staff, you’ll get a bonus.
You’ll get Perkbox discounts on things like cinema tickets, restaurants and the gym.
Plus pizza, lots and lots of random pizza!

Job type: Full-time

Salary: £45,000 to £55,000 per year,

Depending on your experience and qualifications.

Schedule: Monday to Friday 9:00 – 17:30

Work Location: Hybrid in Paddock Wood or home

Benefits:

Company events
Company pension
Employee discounts
Referral programme
Hybrid Working – minimum of 3 days in the office per week (After successful passing of probation)

Select Technology

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Purchasing and Sales Operations Manager