Location: Hamburg, Germany

Contract: full-time, indefinite

Language(s): English is required, German or Spanish is a plus.

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.

With a substantial client base of over 2,500 clients in more than 70 countries worldwide, we have earned the trust of a diverse global community that relies on our innovation.

If you're curious to dive deeper and explore our work, we encourage you to take the next step and apply for a job with us!

About the role:

As the Global Revenue Operations Manager at Serrala, your role is vital in helping our company achieve its business goals. Your main responsibility is to analyze data, identify trends, and provide insights to optimize our sales pipeline and drive revenue growth.

You are the go-to person for understanding and connecting the dots across the entire sales process, from the marketing funnel and business development to closing deals.

This position demands a combination of technical expertise, keen analytical abilities, and a solid understanding of business operations.

You will collaborate closely with all teams responsible for generating revenue to ensure that decisions are grounded in reliable data and that there are established procedures for implementing them.

Your Day to Day:

Collect and analyze data from multiple sources, including our CRM system, sales metrics, and marketing platforms.
Identify trends, measure performance against pipeline and opportunity goals, and identify areas where we can do better.
Identify and resolve data anomalies and inconsistencies. Ensure proper documentation to prevent similar errors.
Monitor and report on the sales pipeline, from lead discovery to deal closure.
Share insights and recommendations to improve pipeline velocity and efficiency.
Help us improve our marketing, business development, and sales processes so that everything runs smoothly, and our buyers and customers have a great experience from start to finish.
Support the implementation and adoption of new technology tools within revenue operations. Track how well these tools are working and ensure they're helping revenue teams.
Work with different teams across the organization to bring all our data together and turn it into action plans. This means working with Marketing to understand lead generation and account-based strategies, with Sales to manage pipeline progress, and with Customer Success for retention strategies.

What makes you excel in this position:

3-5 years of professional experience in a role, where you had to analyze and present data, ideally in sales or revenue operations.
A bachelor's degree in business, finance, economics, statistics, or a related field is preferred but not required; equivalent experience is equally valued.
Proficient in data analysis and visualization tools and techniques (e.g. advanced Excel, Qlik).
Experience with CRM software (e.g. Salesforce) and familiarity with sales tools and business intelligence platforms (e.g. EBSTA, 6sense, Salesloft).
Experience in a B2B Software company is strongly advantageous.
Attention to detail and a robust analytical mindset.
You excel at articulating complex data in a manner that is readily comprehensible.
You demonstrate adeptness in both independent work and collaborative teamwork, particularly thriving in virtual and remote settings.
It is important to be prepared to take initiative, seize opportunities and navigate evolving business scenarios with agility.

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative drive.

At Serrala, our global teams are eager to evolve, advance, and innovate. We are continuously improving the way we work, with professional development at the core of what we do.

With modern and flexible work environments, global and regional events, and a strong team spirit, we believe that together we can overcome any challenge and move any mountain.

EEO Statement

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies

Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

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Global Revenue Operations Manager (all genders)