Date posted: Apr 12, 2023

City: remotely

Country/Region: US

Type of Contract: Unlimited contract

Job Requisition ID: 2610

Senior Manager/Associate Director, Sales Operations

About Servier

At Servier, we are dedicated to bringing the promise of tomorrow to the patients we serve.

We are a commercial stage, privately held pharmaceutical company, based in the U.S. Currently, we have four medicines approved in acute lymphoblastic leukemia (ALL), acute myeloid leukemia (AML) and cholangiocarcinoma (CCA). We have also accelerated our investment in hard-to-treat cancers, with more than 50% of our research and development dedicated to delivering significant advances in areas of high unmet need that may truly move the needle for our patients. Our pipeline is promising with several Phase 3 assets in the Oncology space.

Role Summary

The Sales Operations role will support the analytical evaluation of key priorities and the identification of Oncology market-specific trends and risks. This role reports directly to the head of Commercial Operations and will work cross-functionally with the Sales, Marketing, Market Access, and the Commercial Leadership Team. This role is responsible for efficiently and accurately synthesizing multiple pharmaceutical data sets to meet national and sub-national level analytical requirements while providing data-driven insights and forecasting support, including but not limited to sales force effectiveness, CRM data, claims data, SD/SP data, sales performance reporting, and field incentive compensation. Additionally, this position will play a key role in supporting commercial operations and sales leadership on commercial pipeline growth.

Primary Responsibilities

Support Pharmaceutical sales data analytics, sales operations, and salesforce territory alignment for ALL (Acute Lymphoblastic Leukemia) & AML (Acute Myeloid Leukemia), CCA (Cholangiocarcinoma), LGG (Low-Grade Glioma) market & real-world/Patient data analytics
Perform regular and Ad-hoc analytics support to the US commercial organization utilizing multiple internal and external data sources such as prescription, sales, & claims, etc.
Support the analytical evaluation and the identification of Oncology market-specific trends and risks. Ability to efficiently and accurately synthesize multiple & complex pharmaceutical data sets and analyse them to provide recommendations to business questions.
Create and lead quantitative or qualitative analysis from multiple data sources such as claims, sales, and affiliations to support deliverables and business decisions
Design and Delegate requirements to the IT team in creating Power BI dashboards for sales reporting and call activity
Design and develop Key performance trackers and dashboards with drill-down capabilities
Collect, analyse, and evaluate pharmaceutical data to track calls, sales performance, and metrics.
Collaborate with commercial insights and analytics to assist with event-based forecast model development and maintenance while ensuring accurate data inputs
Develop Region level forecast with recommendations on the best data asset selection to address business needs and fine-tuning to measure key performance indicators.
Partner with sales leadership and commercial operations to identify, analyse and maintain field targets and account attributes
Serve as the primary liaison between the Sales team and the Company’s technology team
Support the assessment and synthesis of secondary data including oncology database and claims data to support national and regional priorities
Provide critical benchmarks on multiple Key Performance Indicators (KPI) to evaluate the impact of strategic priorities, identify risks and market-specific trends
Provide regular updates on Hospital /account performance, competitive impact, and channel landscape
Support QBR and leadership readouts by providing valuable insights through data analytics in addition to ad-hoc analysis
Ability to quickly and efficiently mine multiple data sources including specialty pharmacy and distribution sales data, 3rd party claims data, master reference data, financial sales data, etc.
Aim to standardize and automate regular management and field reports within Power BI through a tight partnership with IT and consulting partners

Education and Required Skills

Minimum 5+ years professional experience; pharmaceutical or healthcare industry preferred
Undergraduate degree from an accredited university
Knowledge and understanding of the fundamental processes of pharmaceutical commercial business, their interaction, and the impact of external/internal influences on decision-making, growth, and decline is highly preferred
Ability to synthesize data from multiple sources, make connections for greater understanding, and draw insights from data
Effective communication skills, project management, and time management skills
Strong capability in managing priorities so that deadlines are met while retaining consistent, high-quality outcomes
Well-versed with Pharmaceutical healthcare datasets is highly preferred
Ability to think creatively and strategically

Understanding of what is commercially relevant and the ability to explain the ‘whys’ behind trends
Extensive experience with Power BI or other data visualization tools, MS Office, SQL/Python/SAS

Travel and Location

Remote with minimal travel required, 10%

Servier’s Commitment

We’re an organization, committed to modeling diversity, equity, and inclusion for the entire industry, and to maintaining an inclusive environment with equitable treatment for all. We are interested in growing our team with passionate, committed, and innovative individuals. We encourage all to apply to our open roles and are always willing to consider skills and experiences outside of what is listed in the job description.

Servier

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Senior Manager/Associate Director, Sales Operations