Norwich - Commercial - Full-time

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Glassbox is looking for a Revenue Operations Specialist to join our global team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are the best of the best, including six of the ten largest global banks, the world’s largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

what will you do?

Own cross-functional programs focused on Quote-to-Cash excellence, system governance, and operational scalability.
Identify inefficiencies across sales and revenue workflows and lead optimization initiatives.
Design and implement GTM processes and cross–business unit efforts, ensuring seamless handoffs between Sales, Finance, Legal, Support, and Customer Success.
Drive user adoption, run feedback cycles, and lead continuous improvement initiatives.
Translate business needs into detailed business requirements, workflows, and documentation.
Track and analyze business and operational KPIs to support strategic planning and forecasting.
Ensure data accuracy, consistency, and governance across reporting systems.
Partner with CRM / Business Applications teams and execute system improvements.
Maintain up-to-date process documentation, playbooks, and internal knowledge hub.
Act as a reliable partner to GTM teams by answering operational and data-related questions
Support onboarding and ongoing enablement related to SFDC processes

what will you need?

3-4 years at least in Revenue Operations, Sales Operations or BizOps roles
Strong understanding of Quote-to-Cash, lead-to-renewal, and GTM motion workflows
Excellent project management and communication skills; ability to influence without authority
Experience writing BRDs and business rules,
Strong analytical mindset and comfort working with data
Ability to manage multiple priorities and work cross-functionally
Advanced CRM proficiency
Knowledge of SaaS revenue metrics, pipeline health, and funnel optimization
Demonstrated experience in process improvement & change management
Fluent English — written and verbal
Team-oriented, highly organized, proactive, and execution-driven

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Revenue Operations Specialist