The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

The Global Head of Sales Operations will play a critical part in driving revenue growth by improving sales efficiency, enabling data-driven decision-making, and implementing scalable processes. You will collaborate closely with Sales, Marketing, Finance, HR, and other key functions to enhance the sales experience and performance across global markets.

What You'll Do

Sales Strategy and Execution:

Be the strategic partner for the sales leadership team, developing and executing initiatives that drive sales team effectiveness, growth and operational efficiency.
Work alongside key stakeholders to optimize sales targets, quotas, and forecasting, in collaboration with the leadership team and ensuring that our sales goals are aligned with business objectives.

Sales Process Optimization:

Establish and optimize workflows, tools, and systems that support the sales cycle and enable sales teams to close deals efficiently.
Own the continuous improvement of sales processes, methodologies, strategies, and tools with a focus on scalability, consistency, and productivity.

Data Driven Insights:

Lead the creation of sales reports and dashboards that empower our leaders to make informed, strategic decisions.
Analyze sales performance metrics, identifying trends, gaps, and opportunities that drive revenue growth
Create a culture of accountability by establishing and tracking KPIs that hold the team to high standards.
Lead initiatives to improve sales forecasting, pipeline management, and territory alignment.

Cross-Functional Collaboration:

Work closely with Marketing, Customer Success, and Finance teams to ensure alignment and smooth collaboration to improve sales pipeline management.
Together with our Sales Enablement team, lead training and enablement initiatives to equip the sales team with the knowledge and tools they need to succeed.

Sales Compensation & Incentives:

Partner with HR and Finance to create a compelling sales compensation plan that motivates the team and rewards performance.
Regularly evaluate compensation and incentive structures to ensure competitiveness and alignment with company goals.

Lead and Motivate a High Performing Team:

Develop, coach and mentor your team
Create a team environment where high quality work, personal accountability, resilience, #MakeItHappen attitude, and collaboration are expected

What You Bring

Experience:
- 8+ years of experience in sales operations, with at least 4 years in a leadership role at a global SaaS or technology company.
- Expertise in optimizing sales processes, forecasting, pipeline management, and performance analytics.
- Hands-on experience with Salesforce or similar CRM platforms, and a strong understanding of sales tech stack.
Skills:
- Strong analytical and problem-solving skills, with the ability to turn complex data into actionable insights.
- Excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Deep understanding of sales methodologies, sales enablement tools, and best in class practices.
- Outstanding communication skills with the ability to influence and collaborate effectively with senior leadership and global, cross-functional teams.
- Fluency in English.
Education:
- Bachelor’s degree in Business, Marketing, or a related field or equivalent experience.
- MBA or other advanced degree preferred.

In order to best connect with our leaders and teams, we anticipate this individual to be in the office a minimum of 2 days per week.

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

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Global Head of Sales Operations