Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

Shippo is looking for a Revenue Operations Manager to join our growing RevOps team. As a key member of the team, you will work with our leaders to drive alignment through shared objectives, processes, data, and tools. We’re building the Shipping Layer of the Internet, and you will directly contribute to our revenue-generating teams' successes. The ideal candidate is an experienced data-driven problem-solver who knows how to be strategic and tactical in identifying and solving our business challenges.

Shipping & handling responsibilities:

You will work with leadership to design and implement a global go-to-market strategy by identifying opportunities to acquire and grow our existing customers
You will lead projects to optimize our lead-to-cash process by implementing a best-in-class sales process, including a deal desk, pricing and approvals frameworks, and documenting a cross-functional playbook to increase deal velocity and activation rates
You will define and measure KPIs, create forecasts and build dashboards for the teams to easily understand the health of the business, and identify opportunities and create strategies to help them hit their goals
You will work closely with marketing operations and our product teams to increase qualified leads and enhance our self-service sign-up flow
You will work closely with our business applications team to deploy and configure our tech stack that will have a measurable increase in productivity for all of our sales teams
You will be proactive in spotting revenue opportunities and inefficiencies and will define and execute projects, reporting the results to leadership

Do you tick the boxes?

You have 4+ years in a revenue operations role with experience in executing project and change management
You have a track record of implementing end-to-end sales processes with measurable results
You are strongly proficient in Salesforce and have vast experience in other integrated SaaS tools (i.e., Marketo, Salesloft, MadKudu, Clearbit, LeanData, Drift, Segment, etc.)
You are proficient in SQL, Looker, or other Business Intelligence tools
You are detail-oriented and understand how one change might affect other processes downstream
You have a growth mindset, bold ideas, and a know-how attitude to get things done
Bonus if you have experience at a startup in the e-commerce industry

What’s in the Shippo package?

Medical, dental, and vision healthcare coverage for you and your dependents
Pets coverage is also available!
Flexible time off policy and working arrangements
Two 1-week company shutdowns to rest and recharge (summer and winter)
3 days off for ShippoCares volunteering events
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Charity donation match up to $100
Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating opportunities for people from diverse backgrounds, perspectives and geographies. These values define who we are and everything we do, thus we do our best to make our recruiting process accessible and transparent. For support, please reach out to accommodations@goshippo.com

Shippos in the wild:

Our workforce, much like the packages we help ship, spans across the globe. This means, through Shippo’s “remote-first” policy, our hires can be based anywhere globally, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What is important to emphasize is that you can be successful at Shippo regardless of location.

We believe compensation is a custom experience and we are committed to fair and equitable compensation practices. The standard base pay range for this role is min $133k to a max $173k annual salary. We tend to anchor our pay in the middle of this range ($ 157k mid-point) with most offers that we make. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

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Revenue Operations Manager