Hangzhou GreatStar Industrial, Ltd. Is one of the largest manufacturers of hand tools in the world, specializing in R&D, and manufacturing high quality products for the DIY, professional and industrial channels. Our brands include Arrow Fastener, Goldblatt, Pony & Jorgensen, SK Tools, Shop-Vac, TESA Precision Measuring Instruments, Prime-Line Products, EverBrite, WorkPro, as well as many others.

Shop-Vac USA LLC, located in Williamsport PA is proud to be part of a group of innovative manufacturing companies that also includes SK Tools and TESA Technologies. All three companies are headquartered together, operating as a unified team while maintaining distinct brand identities. A Shared Mission Across Three Brands Though each brand has its own heritage and area of expertise, we work together every day—sharing resources, knowledge, and talent. New team members join a collaborative environment where contributions often span across all three companies. Whether you're on the production floor, in engineering, or part of the corporate team, your work has a direct impact on multiple industry-leading brands. Who We Are Shop-Vac – A global leader in wet/dry vacuum systems, trusted by professionals and homeowners for powerful, reliable cleanup solutions. SK Tools – Manufacturing quality tools for the American technician. We’ve been innovating for American professionals since day one. TESA Technologies – A provider of advanced precision measuring instruments that stand for quality, reliability and longevity.

Shop-Vac USA, SK Professional Tools and TESA PMI are wholly owned subsidiary of GreatStar Tools USA, whose other operating companies include Arrow Fastener Co., LLC & Prime-Line Products.

The Business Applications Specialist will report directly to the Project Manager on our IT team.

The Business Application Specialist is primarily responsible for owning the lifecycle, usage, and support of our newly implemented SAP Business By Design system. This role will provide guidance on how to use an application, as well as provide intermediary-level support (Tier 2 and Tier 3) for assigned applications and systems. This is a great entry to associate level opportunity for candidates looking to grow with a company working in ERP systems.

The Business Application Specialist will work with IT and business colleagues to implement, deliver, and maintain a best-practice approach to utilizing SAP Business ByDesign. This role will also play a central role in the timely resolution of functional support issues, coordinating between IT and business colleagues to ensure proper resolution and escalation of issues as necessary.

Relocation Assistance to the Williamsport, PA area will be considered.

Key Responsibilities:

Collaborating with technical and non-technical team members to understand business needs and scope that to technology initiatives.
Configure and test SAP Business By Design to ensure it is meeting the business requirements.
Participate in end-to-end testing of software solutions.
Create and maintain standardization and documentation of technology, policies and processes.
Provide user training and support for SAP Business By Design capabilities.
Assist in troubleshooting and resolving issues within the SAP application
Participate in other projects and duties as assigned to support end users as well as the greater IT team.
Occasional travel to facilities across the US (up to 20%).

Requirements:

Bachelor’s degree in computer science, finance technology or other related business or engineering discipline.
Exposure to a manufacturing environment and/or consumer products experience a plus
Advanced analytical abilities and problem-solving skills.
Excellent technical knowledge and aptitude
Strong communicator, both written and verbal with an ability to present to any level of the organization. Bi-Lingual English/Mandarin preferred.
Demonstrates troubleshooting and problem-solving skills, with a focus toward root cause analysis and long-term resolution.
Demonstrated ability in developing new processes and driving change.
Detail-oriented and thorough, but with ability to see the “big-picture” and understand key trends and business drivers.
Team player, who is also a self-starter with the ability to work independently and show initiative.
Domestic travel up to 20%

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Shop Vac USA, LLC

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Business Applications Specialist SAP Business By Design