CRM Specialist - Sales Operations Coordinator

Location: Nelson HQ or remote

About Shuttlerock

You will be joining a global company of wonderful, talented and ambitious people. Our HQ is based in Nelson on the stunning South Island of New Zealand, but we are a flexible bunch and open to you working remotely within +/- 3h of the New Zealand timezone.

Shuttlerock is a leading provider of digital first video creative, delivering at unrivaled speed, limitless scale and unlocking new potential in digital marketing.

Founded in 2011 with the vision to connect brands and audiences like never before, we have offices in Los Angeles, Austin, New York, London, Berlin, Singapore, Tokyo, Sydney, Auckland and Nelson, New Zealand.

As official partners of Meta, TikTok, Hulu, Pinterest, Google, Snapchat. Amazon and Twitter, we create beautiful video ads for customers using their existing brand assets. Our Creative as a Service (CaaS) solution leverages in-house designers, technology and proprietary processes to rapidly create digital ads (video, 3D, AR) using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximize existing creative for a wider audience.

At Shuttlerock we work diligently to develop and maintain a diverse and inclusive team because we believe that a great workplace is created by listening to our people and solving problems by looking through each unique lens.

For more information about Shuttlerock, visit www.shuttlerock.com.

Role: CRM Specialist - Sales Operations Coordinator

Direct reporting line: Revenue Operations Manager

We are searching for an experienced CRM Specialist - Sales Operations Coordinator to be at the forefront of our internal global sales processes, to be able to communicate and train regional teams on process updates and new developments.

As an integral part of our global Sales Operations team, you will be the owner of our customer relationship management tool, HubSpot, with the ability to ensure each user and team have automations and processes that flow efficiently and accurately.

Our Sales Operations team is a shared service in a fast paced environment, requiring us to wear a lot of hats between sales, marketing, product, technology, finance and customer team, resulting in extensive company process knowledge across our global company.

As the CRM Specialist - Sales Operations Coordinator, you will

Be the system owner for our Sales CRM, supporting and improving the efficiency of our global sales team.
Engage with regional teams regularly to answer questions, train them on new processes and features, ensure we are using standardized processes globally. Our regional teams consist of sales and customer services.
Continuously build and optimize processes in our CRM to enable greater visibility into sales metrics, revenue pipelines and predictability of revenue forecasts.
Help to reduce manual spreadsheet tasks for our sales team by implementing streamlined processes, data cleanliness and improving the sales culture.
Develop Shuttlerock product knowledge to help maintain our product library in our CRM tool.
Work closely with management and other stakeholders to enable insights from the CRM - other teams include Marketing, Customer, Finance, Product and Tech.

What you will bring to the role

Passionate about supporting team members, training and gleaning insight from data and analytics.
A clear communicator, able to explain complex concepts and processes in clear, non-technical language.
Solutions focussed and will have the ability to roll up your sleeves and get stuff done.
Excited to help the team navigate all of the operational aspects of a growing business.
An inquisitive & analytical nature.
If something seems off, you want to figure out what is going on and fix it. If there is something you don’t know, you want to learn all about it.
You can think globally, act regionally and locally, and thrive in a fast-paced multi-cultural environment.
Fluent in written and spoken English.
Ability to collaborate with the regional and cross-functional teams in different timezones.
Prior experience in a sales CRM tool is a plus, but not necessary.

Shuttlerock

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CRM Specialist - Sales Operations Coordinator (Nelson HQ or Remote)