Your mission

We are looking for a highly organised and detail-oriented Sales Operations Assistant / Inside Sales Representative (m/f/x) to support our sales team with a focus on administrative tasks and contract management related to our Key Account Customers. You will play a key role in ensuring smooth sales processes by handling documentation, updating systems, supporting contract workflows including also direct communication with the customers. Your goal is to enable our sales team to focus on the revenue-generating activities.

Core Responsibilities

Customer Communication
- You are responsible for the "day to day" information requests, inquiries our Key Account Customers may address to SIDES. You are handling content related questions with your internal stakeholders and keep customer communication up to date
Contract Management
- Prepare, review, and manage customer contracts and amendments
- Track contract lifecycle: creation, signature, renewal, and termination
- Ensure accurate filing and version control of contracts in CRM and/or DMS
- Coordinate with Legal, Finance, and Sales for contract approvals
Sales Administration
- Maintain and update customer and deal information in the CRM (e.g. ZohoCRM, )
- Support quote generation, offer letters, and order form preparation
- Monitor contract milestones and renewals and notify relevant stakeholders
- Prepare reports and presentations for internal stakeholders
Internal Coordination
- Act as a liaison between Sales, Finance, and Customer Success for smooth handovers
- Help schedule internal and client-facing meetings, take notes, and follow up on action items
- Support onboarding of new customers with documentation handover
Process Improvement
- Assist in documenting and optimizing sales and contract processes
- Help maintain sales playbooks and documentation repositories

Your profile

Qualifications

Proven experience in an administrative, sales support, or contract management role and direct customer communication
Strong attention to detail and structured working style
Familiarity with CRM tools (e.g. Zoho, Salesforce, HubSpot)
Basic understanding of contract terms and business processes
Strong communication and coordination skills
Fluent in German, English and is comfortable in a fast-paced, digital environment
Bonus: Experience in SaaS, POS, or B2B environments

Perks & Benefits

What you can expect from us:

A recipe for success: We turned 10 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field.
Add ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.
High-quality work equipment: You will receive top-notch equipment to successfully perform your work. In the office, you will find modern devices and ample space for pleasant interactions with the SIDES team.
Hungry for growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles and offer you opportunities to attend seminars, workshops, and conferences.
Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).
Perks:
- Company discounts (CorporateBenefits), access to various employee discounts
- Discount on a gym membership
- E-learning opportunities
- Mental health app setup: InstaHelp
- Snacks and drinks in the office
Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).

Sounds exactly like what you were looking for? Then we look forward to receiving your meaningful application, including your salary expectations and earliest start date.

About Us

At SIDES, we are transforming the gastronomic delivery industry with our cutting-edge, cloud-based software. Our innovative, modular system is designed to meet the unique needs of each business, providing flexibility and scalability. With modules such as POS systems, webshops, apps, call centers, merchandise management, and vehicle and fleet management, we empower our clients to excel.

Join SIDES and be part of a dynamic team dedicated to driving success in the delivery service industry through technology and innovation. Experience the future with us and make a real impact.

SIDES

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Sales Operations Assistant / Inside Sales Representative (m/f/x)