Sales Operations

Silfab Solar – Mississauga, ON

Full Time

Are you a person who is highly-organized, incredibly detail-oriented and likes working in a fast paced environment? Do you enjoy being a central figure in a growing sales team

As Silfab grows exponentially every year, the need for internal sales processes and customer efficiencies is pivotal to our future growth success. As part of a growing sales operations team, you will help manage the entire customer cycle at Silfab to ensure world class service within one of the solar industry’s leading companies. In sales operations at Silfab Solar your position is pivotal in the day to day efficiency of the sales team.

Duties and Responsibilities

· Sales forecasting and scheduling – building/maintaining rolling sales estimates

· Sales KPI reporting – tracking and presenting timed sales metrics

· Incoming inquiries and questions- qualify and address/redirect incoming inquiries

· Sales Program Coordination – work with sales, customers and finance to administer special pricing programs, rebates and point of sale data and develop ways to present and measure on a weekly and monthly basis

· Customer information – assist in the upkeep of CRM platforms and targeted campaigns and develop tangible reporting that improves the effectiveness of the entire sales organization

· Sales Process – create and maintain documentation on sales processes, policies and relevant sales materials as well as ensuring that processes are followed, updated and improved when necessary

· Onboarding – assist with new customer orientation procedures and scheduling necessary meetings etc.

· Attend customer meetings and industry events

Desired Skills and Qualifications

· College/University bachelor degree

· Minimum 3 years experience in relevant customer service/business management

· Proven organizational and project management skills in fast paced environment

· Detailed-oriented individual capable of prioritizing, multi-tasking and managing numerous data based activities simultaneously

· Proficient with sales and operations software such as CRMs, database tools and logistics tracking

· Operating in cross-functional environmental to provide link between numerous groups

Job Types: Full-time, Permanent

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Tuition reimbursement
Vision care

Schedule:

8 hour shift
Day shift

Work Location: Hybrid remote in Mississauga, ON

Silfab Solar Inc

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Sales Operations