Our client, an innovative digital workplace solution is seeking a Revenue Operations Manager to join their team.

The Revenue Operations Manager will be a key Revenue Team member (Marketing, Sales and Customer Success) leading many critical elements of the Revenue Organization. They will help lead RFX responses, liaise with the Development and Product teams, and help manage internal Marketing, Sales and Customer Success processes. These include: managing the CRM, CSM and other tools. Documenting and measuring new processes. Working with Marketing on rolling out inbound and outbound demand generation processes and campaigns. They will work in partnership with the entire Sales team on forecasting of sales and revenue. They will also use customer sentiment and product usage to measure product adoption and ensure perceived ROI.

The Revenue Operations Manager will have significant and diverse experience (5-10+ years desired.) They will also practice continuous learning to stay informed about the products and teams that they support.

What You'll Do:

Revenue Operations needs to be set up and managed, essentially from scratch - candidate should know how to “go 0-1 with RevOps”
Track all activity in the CRM and CSM systems. Monitor usage trends and identify areas of risk or opportunity.
Track all communication with customers and prospects in the appropriate system.
Ensure data integrity; identify missing or incorrect information caused by either incorrect data entry or broken data feeds and workflows.
Enable brand advocacy; aggregate and analyze data from customer feedback responses. Escalate as needed and make suggestions to improve customer sentiment.
Participate in Account Strategy and Planning sessions.
Participate in Account Reviews (existing Accounts).
Collaborate with Enterprise Sales Associates, Sales Management, and Customer Success on opportunity pricing as required.
Participate in and coordinate RFX responses as required.
Help gain competitive, market intelligence.
Attend client meetings using virtual conferencing tools as required.
Collaborate on additional same account revenue growth opportunities.
Act with the strategy to grow Enterprise deployments into true Enterprise-wide roll-outs.
Attend relevant, industry, and product training to continue learning.
Help with the gathering, vetting, and presentation of corporate KPI data from the CRM and other systems.
Collaborate with Finance, Customer Success, and Sales Management on Client Billing and Financial Forecasting.
Participate in win/loss reviews on appropriately sized opportunities and communicate the results of these sessions as appropriate.
Act as a point of escalation when clients have technical issues or concerns.
Support organizational training for the Enterprise Sales Team, the SMB Sales team, Customer Success team and the SDRs as appropriate. Provide input and assist with developing playbooks.

What You'll Need:

Strong Sales Process Knowledge.
Ability to use metrics to project risk and opportunity.
Analytical mind.
Industry Knowledge.
Presentation skills.
Excellent written communication skills.
Organizational.
Time Management.
Strong interpersonal skills to work with the broader operational support and SME teams.
Ability to work independently and prioritize tasks.
Strong IT and Security knowledge.

Required Qualifications:

University degree or equivalent technical certification.
Previous Sales experience in a relevant industry.
Must be flexible with working hours.
5 or more years of experience in a similar role.

The above statements describe the general nature and level of work being performed by individuals assigned to this role. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Silver Birch Recruitment

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Revenue Operations Manager