Full-Time

Early Team

About

You're the operational backbone of a scaling company. Right now, the CEO is chasing deals, the Head of Customer Success is managing implementations, and Engineering is building product — but clinics are signing contracts faster than our small team can manage!

We need someone who can own the follow-ups, track the commitments, and be the person everyone knows will get it done. You'll work across Sales, Customer Success, and Engineering, translating between teams, catching small details, and supporting the operational systems that let the company scale.

The Role

You're the owner of operational follow-through. You'll partner with the CEO on sales pipeline management, work with the Head of Customer Success on client implementations, and coordinate with Engineering to ensure customer loops are completed. You'll ship processes, own accountability across teams, and directly shape company operations and outcomes. You're the bridge between strategy and execution — the person who makes sure what gets said gets tracked, and what gets tracked actually gets done.

What You'll Do

Own sales pipeline follow-up and deal operations

Manage pipeline hygiene and CRM accuracy on behalf of the CEO
Track all commitments made to prospects and ensure timely follow-ups
Prepare sales materials, proposals, and deal documentation
Coordinate scheduling, logistics, and calendar management for sales activities
Flag blockers, delays, and at-risk deals to leadership immediately
Monitor sales metrics and alert on trends

Manage customer implementations and success tracking

Partner with Head of Customer Success to track implementation timelines and delivery against commitments
Coordinate client onboarding, success check-ins, and renewal conversations
Maintain client health scores, success metrics, and account documentation
Flag at-risk accounts and engagement gaps early
Support contract renewals, expansions, and upsell opportunities
Serve as the single point of contact for internal customer follow-ups

Required

What We're Looking For

1–3 years in operations, sales support, customer success, or related roles with a track record of shipping processes and delivering results
Exceptional organizational skills and attention to detail — you catch what others miss
Proficiency with productivity tools (Google Workspace, Notion, Asana, Linear, etc.)
Strong written and verbal communication — you translate across sales, success, and technical teams effortlessly
Comfort with ambiguity and moving fast — you prioritize ruthlessly and adapt as needs change
Relentless problem-solver — you anticipate needs and flag issues before they blow up
Obsessive about follow-through — a commitment made is a commitment tracked to completion

Nice Additions

Previous experience in a high-growth startup or scaling environment
Interest in healthcare
Direct sales or customer success experience
Data analysis skills and experience creating dashboards or reports
Knowledge of process automation (Zapier, Make, API integrations, etc.)
Experience working with enterprise or regulated-industry customers

What We Offer

Competitive salary + early-team equity
Direct visibility and influence — your work directly impacts how the company scales
Mentorship from CEO and leadership team across sales, success, and product strategy
Rapid skill development across go-to-market and operations
Clear path to ownership in Sales Ops, Customer Success Ops, or Operations roles
A role where nothing you do gets lost — every follow-up, every process, every insight you build becomes organizational habit

We've done the hardest thing in healthcare: proven distribution. You'll be the person who makes the product a reality for the patients.

Simbie AI

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