About Sinch Email

Sinch Email is the top tier email delivery service, powering over 250 billion email messages a year and helping top brands like Microsoft, Lyft, and Etsy reach their customers’ inboxes. We bring together a collection of email products for businesses around the globe: Mailgun, an email API for sending, receiving, and tracking emails; Mailjet, the inquisitive email marketing solution for international teams; Email on Acid, the email testing platform to fix design and content issues before sending; and InboxReady, a deliverability suite that improves insight into email performance.

Our team supports over 110,000 customers each month with powerful email infrastructure, reliable localized support, and a love of funny cat memes. Headquartered in San Antonio, Texas, with a European headquarters in Paris, Sinch Email currently has over 400 team members in 10+ countries.

Sinch Email is proud to be part of Sinch - a global Communication Platform as a Service (CPaaS) provider, offering messaging, voice, video, and email communication solutions to a large international customer base. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more. With over 4,400 team members across 69 countries around the world, it’s hard to find somewhere without a Sincher to support you.

Description

Sinch Email is looking for a Deal Desk Manager to join our Sales Operations team! The primary responsibility of this role will be to support sales processes including contract validation, data integrity, and customer onboarding.

Responsibilities

Act as a trusted advisor on pricing models, quote-to-cash process and works cross functionally across the organization to help drive sales efficiency.
Point of contact for the sales organization to ensure operational excellence through the end to end "back office" processes. Responsible for proactively working with sales to develop and support creative business opportunities in a manner that strengthens and protects corporate business and financial interests (short and long term).
Ensures that proposed solutions align with business, financial, standard business principles, policies, approval matrix and commercial terms of the corporation and business unit. Provide business, pricing, product knowledge, and analytical support to sales for large, complex, non-standard transactions.
Optimize and automate the process for non-standard deal approvals, e.g. thresholds and rules, approver roles and responsibilities, approval routing and workflow design, automated exception alerting and communications, and the creation of a hierarchy of special terms, tips/techniques and recommended workarounds.
Cultivate and maintain strong working relationships with critical business partners (e.g. Finance, Legal, etc.) to expedite the review and approval process.
Identify potential training needs and coordinate with internal teams to build and deliver sales enablement tools (e.g. Product and Pricing FAQ’s, Sales Approval templates, etc.).
Participate in the integration planning and execution process for new products or lines of business (e.g., Platform, Channel). Develop operational readiness plans and assess quoting readiness. Coordinate tool enhancement activities, drive testing plans and deliver functional processes to deal support team members.
Work with deal support teams (e.g. Legal, Finance, etc.) to address sophisticated pricing/commercial terms and provide options to enable sales overcome customer objections while improving margins, revenue and sales bookings.
Engage with designated sales teams to provide pricing and deal structuring guidance.
Function in sales advisory capacity to mentor sales on objection handling techniques, contractual options, and standard business terms.
Function as a sales advocate to collaborate with Legal and Finance business partners to address and resolve sales impediments.
Facilitate the sales approval and/or “standardized” contract document generation processes. Ensure compliance with published sales and business approval policies.

Requirements

3-5 years of deal desk strategy, or sales/revenue operations experience.
Passion for technology, data, and efficient sales cycles management.
Ability to develop & maintain positive relationships with sales and internal departments.
Strong motivational, coaching, & mentoring skills.
Self-starter, highly analytical, with sound decision-making skills.
Software/SaaS/subscription experience a plus.
Understanding of enterprise sales environments and processes.
Authoritative and effective communicator.
Fluency with Salesforce, including CPQ, and Apttus a plus.
Proficient in MS Office, Google Sheets, Google Docs & Google Slides.
Ability to be flexible with changing priorities.

(*Colorado Only*) Annual earnings of $91,700 + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the compensation for this role when being hired in Colorado.

Benefits

STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

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