A Business Operations Manager oversees the daily operations of an organization to ensure efficiency, productivity, and alignment with strategic goals. The role bridges management, staff, and stakeholders, focusing on operational excellence, compliance, and growth.

Key Responsibilities

Operational Management

Oversee daily business operations to ensure smooth functioning.

Develop and implement standard operating procedures (SOPs).

Monitor workflows and identify areas for process improvement.

Strategic Planning & Execution

Work closely with senior management to support business strategy.

Translate strategic goals into actionable operational plans.

Track KPIs and prepare regular reports for management.

Financial & Resource Management

Assist in budgeting, forecasting, and cost control.

Manage resource allocation to optimize productivity.

Evaluate financial performance and recommend improvements.

People & Team Management

Supervise and support staff to ensure high performance.

Coordinate cross-departmental collaboration.

Provide training and guidance to enhance staff capabilities.

Business Development Support

Assist in identifying new business opportunities and partnerships overseas.

Support client and stakeholder engagement.

Oversee contracts, agreements, and service-level compliance.

Compliance & Risk Management

Ensure adherence to legal, regulatory, and company policies.

Identify potential risks and develop mitigation strategies.

Maintain operational standards in line with industry practices.

Skills & Competencies

Strong leadership and decision-making abilities.

Excellent organizational and multitasking skills.

Financial and analytical acumen.

Problem-solving and critical-thinking capabilities.

Strong communication and interpersonal skills.

Proficiency in business software (ERP, CRM, MS Office, etc.).

Minimum Qualifications Education :

Bachelor’s degree in Business Administration, Management, Operations, Finance, or a related field.

Work Experience :

Minimum 2 years of relevant experience in operations management, business administration, or a supervisory role.

Proven track record of managing teams and improving business processes.

Skills & Competencies :

Strong organizational and project management skills.

Excellent leadership and people management abilities.

Analytical and problem-solving skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and/or relevant business tools (ERP/CRM systems).

Strong communication (written and verbal) in both English and Chinese Languages and interpersonal skills.

Other Requirements :

Ability to work under pressure and handle multiple priorities.

Knowledge of compliance, risk management, and business regulations.

Travel frequently to China

SINGAPORE GLOBAL FUTURE ACADEMY PTE. LTD.

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Business Operations Manager