Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020, followed by multiple practices in the city and Brooklyn. Small Door continues to scale in 2022 by opening additional NYC locations and in markets across the northeast including Boston and Washington DC.

This is the fifth company that Small Door's founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised $40 million from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from JustWorks, Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, The Wing, Gilt Groupe, Lightspeed, and Outbrain.

What you'll do

Manage our sales team and help grow them one quality hire at a time
Implement and drive strategic sales operations practices by managing/implementing CRM build-out, increase lead generation and improve general workflow
Design and implement a strong sales strategy
Partner closely with our Growth and Member Experience teams to help drive revenue
Help connect membership offering and its benefits with potential members, close the sales, sign up pet owners and book their first appointments as necessary
Coach team members and provide feedback to enhance their sales skills
Help Follow up with interested pet owners to fully answer their questions and convert them to membership
Leverage knowledge of Small Door to help craft a personalized experience
Prospect new business and members
Improve member retention by outbound outreach with winback campaign
Maintain deep knowledge and familiarity with our memberships, services, and perks
Embody Small Door's mission to deliver extraordinary care in every interaction with members, patients, and colleagues

Who you are

3+ years experience leading and building sales teams of different verticals (i.e. SDRs, Business Development, Sales Enablement and Training, etc.)
3+ years of implementing sales operations and process improvements
Skilled at overcoming client objections and natural negotiator
Experience with a call-center or remote customer service team
Strong written and verbal communication skills, especially over the phone
A drive to work for a company with a startup mindset, breaking tradition
Self-motivated, team player, attention to detail, and customer service oriented
Ability to connect with others, exudes empathy and compassion
Proficient with technology and computers
Passionate about our mission at Small Door

What you'll get

Competitive compensation and commission
Health, dental + vision insurance and other benefits
An opportunity to make a real impact on the people around you
A collaborative family of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally

Come join Small Door!

Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued.

Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.

Small Door requires all employees to be fully vaccinated and boosted against COVID-19. We will consider requests for reasonable accommodation based on disability and/or religious beliefs on an individualized basis.

Small Door Veterinary

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