We are high growth company seeking an experienced and results-driven Chief Revenue Officer (CRO) to align our revenue-generating departments. The ideal candidate for this role should have a strong understanding of how to create revenue strategies and implement them across various channels.

The CRO will work to achieve our ambitious growth objectives and ensure the alignment and efficient collaboration of all revenue-related departments including sales, marketing, customer support, pricing, and service. This role involves strategic planning, team management, and driving revenue and profitability.

Main Responsibilities:

Develop and implement commercial revenue strategies according to company goals and objectives to drive growth and profitability
Lead revenue-generating departments and teams including sales, key account management, marketing, and customer service
Align the company’s revenue operations across all departments
Identify new market and revenue opportunities and set strategic directions and develop plans to target and capture these opportunities for revenue growth
Collaborate with executive leadership team to set revenue goals and strategy
Monitor performance of commercial activities using key metrics and prepare reports for executive leadership and the Board of Directors
Present revenue reports and realistic forecasts to the executive team
Analyze business trends and market conditions to forecast revenue potential
Design and implement plans to increase customer retention rates
Develop and implement robust sales strategies to drive revenue growth and profitability
Oversee the sales team, setting quotas, and ensuring targets are met
Maintain and build trusted relationships with key customers, clients, industry partners, and stakeholders
Understand the requirements of existing customers to ensure their needs are being met
Lead and mentor marketing teams to ensure marketing strategies are aligned with revenue goals
Establish and implement pricing strategies
Collaborate with the finance department to budget and track revenue performance
Working closely with customer service to improve customer satisfaction and revenue generation

Qualifications:

Proven experience as a Chief Revenue Officer or equivalent role
Strong knowledge of market research, sales and negotiating principles
Understanding of business and management principles involved in strategic planning, resource allocation, and leadership techniques
Outstanding knowledge of data analysis and performance/operations metrics
Excellent organizational and leadership skills
Excellent communication, interpersonal and leadership skills
BS/BA in business administration, marketing, finance, or relevant field; MS/MA is a plus

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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Chief Revenue Officer