Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 16 teams across Australia — and nine years in, we’re only just getting started

About the Role

The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office and will commence as a casual position with full-time hours.

What You'll Do

Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
Ensure sales quality control via a live sale verification process prior to booking installations for customers.
Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.

About You

Proficient in Google Workspace or Microsoft Office
Background in customer service, administration, or hospitality
Able to work independently and manage tasks in a fast-paced environment
Strong multitasking and time management skills
Highly organised, adaptable, and solution-oriented
Skilled in handling change and resolving conflict calmly and professionally
Worked within Salesforce CRM (Big bonus!)

Why Join Smart Energy?

Where not just another workplace. We’re a dynamic, fun and high performing team that values innovative thinking and strategic action. If you’re looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that’s as ambitious as you are.

Friday drinks and pub lunches.
Young fun team with a work hard-play hard driven mentality
Incredible annual Christmas Party held in either Byron Bay or Sydney
Progression Pathways and ongoing support and training
Fantastic team culture (we work hard and have fun doing it)

We are a thriving start-up that has experienced remarkable growth of 115% last year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company.

Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.

Make the Smart Move

If you’re ready to take the next step in your career and join a passionate, growth-driven company that’s making a real difference - we want to hear from you!

#SmartEnergyGroupOps

Smart Energy Group

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Sales Operations Coordinator