The Operations Excellence Programs team is seeking a high-energy, innovative, analytical, and action-oriented individual to drive process improvement initiatives and programs across the WW Revenue Operations Organization. We are looking for proven experience working with Sales or Customer Success organizations.

You have strong program/project management skills, earn trust through performance and relationship building, and are able to influence employees at all levels of the organization. You must enjoy the challenge of solving complex cross-functional problems, and driving continuous progress, not perfection. Your goal will be to identify pain points, prioritize work according to impact, clearly articulate progress towards the goal, and scale programs globally.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of Operations Excellence Programs located in our Bellevue, WA office.

You Will:

Drive process automation, improvement, and standardization with the goal of creating an excellent internal & external customer experience throughout the transaction process
Work with supporting teams & stakeholders to translate pain points into business requirements, identify appropriate resources, and develop implementation plans
Manage projects from the discovery phase through implementation while delivering quality work within agreed upon timelines
Define business metrics/KPIs to track progress and improve operational efficiency
Collect, organize, and analyze data to inform business decisions and prioritize work
Support system modifications by leading change management & assisting with training

You Have:

4+ years of relevant professional experience in SAAS and product management, partner sales operations, or sales operations
3+ years of experience creating and/or executing organizational change initiatives
Ability to use project planning tools and software to create, manage, and track project results
Knowledge of project management principles and methodologies including Lean, Six Sigma, and/or PMP Certifications
Experience and confidence working with Gainsight, Salesforce, CPQ, Tableau
Bachelor's degree preferred or relevant experience
A bias for action, curiosity, and a can-do attitude

Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S (role specific)

Smartsheet provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $97,200-$140,400 | All other US States: $90,000-$130,000

About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

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Revenue Operations Program Manager