The Sales Operations Analyst is a hybrid of traditional roles in strategic planning, sales operations, and business analytics – requiring a mix of strategy, market analysis, sales optimization, and operational support.
You will be responsible for facilitating end-to-end coordination that aligns SMC’s business strategies with its customers. Focused on developing and evolving operational processes and sales/marketing initiatives, with scalability and automation in mind. You will work closely with several departments to identify and solve issues, as well as implement new programs and processes that drive sales growth and streamline operational efficiency.
Sample projects range from the highly strategic to administrative including evaluating new sales growth strategies, business planning, onboarding new customers, and regular review of key performance metrics

Primary Responsibilities:

Collect, analyze, and evaluate data to track key performance metrics; Synthesize raw data into digestible and actionable information that supports senior management decisions
Liaise between customer and all levels of SMC's organization including senior management, sales division, customer service, supply chain, marketing, and finance groups.
Structure and drive key strategic initiatives focused on improving processes, programs, and overall business performance (i.e. Distributor Scorecard, Quarterly Business Reviews)
Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies, and strength in market
Maintain process & policy documentation. Communicate changes to the appropriate groups
Support the Contract Administrative Group and management in defining, evaluation, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel

Desired Skills/Experience:

2-3+ years of experience in sales, business or financial analysis and planning
Bachelor’s degree in Business, Statistics, Economics, or related field
Exceptional problem solving and critical thinking skills: demonstrated ability to structure complex problems and propose innovative solutions
Self-starter and high degree of motivation to go above and beyond the task at hand, with freedom to choose appropriate tasks, sequence, and methods to achieve results
Strong communication and presentation skills
Advanced MS Excel & Office skills required
Work experience in consulting or strategy/business operations is a plus

SMC Corporation of America - US SMC Pneumatics, Inc - CAN

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